ResQ Careers

Job Title:
Team Leader
£19,000 to £23,000
Job Type:
Team Leader
Job Starts:
Apply Now

Are you Remarkable?

We can offer you:

  • A fantastic working environment
  • Staff canteen
  • Staff benefit portal (BHSF) with discount and salary sacrifice schemes
  • Company Pension Scheme
  • 28 days’ holiday (includes 8 Bank Holidays)
  • Free Gym
  • Day off for your birthday

Our people are what makes ResQ excellent, they give us our unique point of difference. With a willingness to make things great, work hard, be inventive and to celebrate success by doing the right things for their fellow team members, the customers and our clients. We work hard to make sure we are doing the right things and that we are doing them well, all the while trying to make ResQ an enjoyable environment to work in. We believe people work best when they enjoy their job.

Role Summary

Responsible for the sales, people and campaign targets Key areas of accountability are the management of sales performance and agent motivation Clear Communication skills (both written and verbal) are essential, along with the ability to manage own time effectively in order to meet business requirements. Competent with Microsoft packages (importantly Excel, Word and Outlook). Attention to detail for recording and tracking results. Organised, resilient and able to work in a fast paced environment.

Successful candidates will also need to be able to:

  • To identify training needs and successful sales performance
  • To liaise with QA and Training daily to ensure all needs are met
  • To undertake disciplinary investigations where appropriate
  • To ensure all legal obligations/compliance requirements are adhered to
  • To work with management to accurately forecast and manage program hours
  • To minimise agent attrition
  • To support management in the daily reporting of program performance to clients
  • To actively work to improve performance by coaching and supporting the team
  • To ensure all agents are coached weekly, given feedback and appropriate support
  • Conduct regular 1-2-1’s with team members
  • To actively lead by example – demonstrating the flexibility and adaptability to support the team by taking calls (in line with business requirements)

Pre-requisites & Skills:

  • The potential to motivate and manage a team
  • Excellent Communication skills
  • Effective listening skills
  • Polite and courteous telephone manner
  • Microsoft Office experience, most importantly Excel, Word and Outlook
  • Attention to detail for recording and tracking results
  • Organisational skills and ability to work under pressure

A focused and keen attitude to work and colleagues and the desire to progress

Remarkable Rewards!
The many benefits of working for ResQ, coffee isn’t the only perk…
Childcare Vouchers
20 Days Holiday Plus Bank Holidays and a FREE Day Off for your Birthday
Buy/Sell Holidays
FREE Onsite Staff Gym
Cycle to Work Scheme
Onsite Canteen with Healthy Options
Health and Pension Schemes
Competitive Salary and Performance Based Bonuses
Fun Activities and Social Events
Great Career Progression
24 Hour Employee Assistance Programme
Full Access to The ResQ Rewards Portal Offering Hundreds of Discounts and Vouchers for Top Retail, Leisure, and Travel Brands.