Working with some of the UK’s top brands, OK performance won't do… Good won’t even cut it. Our clients expect more and that’s what we provide. We deliver everything that is expected of any campaign and then as a team we provide that little extra.  How do we go that extra mile? By developing a culture of highly trained, remarkable people, across the board from agent to senior management.

Not all contact centres are the same…

METRICS
Focus
Need
Team
IT
Omnichannel
US
Purpose
Performance
Remarkable
Freedom
Reality
THEM
Shareholders
Huge accounts
Managed
Compliance
A word
If you always do what you’ve always done, you always get what you’ve always gotten.
Jessie Potter, The Director of the National Institute for Human Relationships

Keeping up with trends, changes in behaviour, opportunities in technology or as simple as finding more ways to make your customers smile. Our agility and ability to respond quickly to change is what keeps us one step ahead.

Key Facts
  • A sense of urgency to deliver quality
  • ResQ + client collaboration = awesome
  • Understanding of and intelligent use of budgets
  • Responsible Telemarketing™
  • KPI’s, targets, challenges… We love ‘em
  • Technology that outperforms the marketplace
  • Remarkable agents that outperform the marketplace
  • Every end customer is treated with integrity and respect
There’s no need to look at reports, you can tell how things are going by looking at the floor – the volume of noise, people’s body language, the energy, the atmosphere.
Team Leader, ResQ
N.B. We have incredible technology to monitor and track performance, but isn’t it good to know remarkable people make the difference, technology facilitates.

Want to know more?

Our Remarkable People

This brochure will provide you with more detail about our people and our culture. We believe our people are what give us our unique point of difference. It is our people that make ResQ a success.

Hull

01482 481 200hello@resqcs.co.uk
75-81 George Street
Criterion House
Hull
HU1 3AU

Seaham

01234 567891hello@resqcs.co.uk
Spectrum Business Park 
Seaham
SR7 7PS