Working with some of the UK’s top brands, OK performance won't do… Good won’t even cut it. Our clients expect more and that’s what we provide. We deliver everything that is expected of any campaign and then as a team we provide that little extra. How do we go that extra mile? By developing a culture of highly trained, remarkable people, across the board from agent to senior management.
Not all contact centres are the same…
If you always do what you’ve always done, you always get what you’ve always gotten.
Keeping up with trends, changes in behaviour, opportunities in technology or as simple as finding more ways to make your customers smile. Our agility and ability to respond quickly to change is what keeps us one step ahead.
- A sense of urgency to deliver quality
- ResQ + client collaboration = awesome
- Understanding of and intelligent use of budgets
- Responsible Telemarketing™
- KPI’s, targets, challenges… We love ‘em
- Technology that outperforms the marketplace
- Remarkable agents that outperform the marketplace
- Every end customer is treated with integrity and respect
There’s no need to look at reports, you can tell how things are going by looking at the floor – the volume of noise, people’s body language, the energy, the atmosphere.
Want to know more?
This brochure will provide you with more detail about our people and our culture. We believe our people are what give us our unique point of difference. It is our people that make ResQ a success.