THE EXECUTIVE TEAM
Nic Marshall
Chief Executive Officer

Nic has worked in the call centre industry for over 20 years.  During his tenure, he has sold enterprise solutions to leading call centre operations throughout Europe.  Having co-founded ResQ, for the past twelve years, Nic has focused his attentions on establishing ResQ as an outsource provider of choice for some of the UK’s largest brands.

Nic has also been on a mission to transform the reputation of the industry by using advanced dialler technology allowing ResQ to boast 100% Ofcom compliance, which is unique in the industry. Nic is a born and bred Yorkshire man, with strong roots in the region, and since the business’ expansion in to Seaham, he has also become a well-known member of the Durham business community.

Nic cannot resist getting involved in charity and has taken up many challenges himself including a trek up Kilimanjaro, swimming the Humber and a cycle ride from John O Groats to Land’s End in 7.5 days! He is also a keen horse man and enjoys nothing more than a day in his garden.

Gill Marchbank
Chief Operating Officer

Gill has 24 years of experience in the outsourced call centre market place, focused on establishing and managing the direct operation for large corporates across multiple locations. This includes; client services, operations, quality assurance, systems, recruitment, training and HR.

Gill’s primary role, having co-founded ResQ, is as business driver focusing on the ongoing success of ResQ’s operations and its client programmes.

Born in Manchester, Gill moved and was brought up and educated in Melbourne, Australia, where she received a BSc in Psychology from the University of Melbourne. Her first job was working for Salesforce in Melbourne ‘on the phones’ which unbeknown to her at the time set the scene for a future career in the outsourcing industry.

A move to England in 1998 saw Gill take up the position of Operations Director at ICT Group in London until 2005 when she left and set up ResQ.

Gill is not happy unless she is working hard and that is both at work and home. Her team run a highly efficient operation of which Gill is very proud. A mum of two girls, Gill can often be found at the side of an athletics track or competitive swimming pool or at a school play as she supports them.

Matt Marshall
Sales Director

Sales Director, co-founder and owner.   Matt has worked in Business Development and Sales his entire career taking up many senior posts with both national and international Business Process Outsourcing organisations.

During his 26 year career in the outsourcing industry Matt has secured many contracts with leading global brands across various industries including Travel, Financial Services, Communications & Media as well as Energy and Utilities.

Matt’s primary role is the identification and delivery of new business to ResQ, which includes taking charge of the commercial interests of the sale to ensure that ResQ and its clients achieve best value from the partnership.

When not at work, Matt has a busy social life with two teenagers.  He is also a member of a band.

Giles Cook
Chief Technical Officer

A trained Lawyer, Giles who also has a strong technical background joined ResQ as CTO in 2016. Having worked in the sector previously Giles is a self-confessed IT geek, who is only happy when he is pushing all boundaries.

Giles is a hands-on CTO with twenty years’ experience in senior decision making technical roles mostly with leading outsourcing companies. He has been instrumental in developing and implementing the business’ technical strategy to allow ResQ to get ahead of the industry, in terms of compliance with new regulations, whilst at the same time improving performance. An expert in Business Intelligence, Giles has built all of the technology within the cloud, so the future is already the present at ResQ!

He was also responsible for ResQ’s ‘Why not Zero’ campaign in which he implemented ResQ’s Responsible Telemarketing™ brand, designed to minimise customer harm and exceed any regulatory standards.

Giles lives in Blackpool and makes the trip across the Pennines every week to Hull.

Steven Thompson
HR Director

Steven joined the ResQ Exec in August 2017.

A graduate of Aston University in Business and Psychology, Steven has over 20 years’ experience as an HR professional most recently as the HRD for a large furniture manufacturer. Steven was responsible for Strategic and Operational HR including employee engagement, resourcing, learning and development, employee relations, reward and health and safety.

Steven brings a wide range of strategic capability to the role and is ensuring that ResQ’s people strategy is both joined-up and consistent across both sites.

He lives in York and is perfectly positioned between Seaham and Hull, so splits his time equally. Steven has two daughters and enjoys his regular Friday nights with the dads in the local.

Amanda Parkinson
Marketing Director

Amanda joined ResQ at the end of 2017 after having spent ten years working in the construction industry in various senior marketing roles and across all parts of the business including land & planning, facilities, engineering and housebuilding.

With over 20 years’ experience in brand and communications Amanda started her working life with Marks and Spencer in its flagship store in Marble Arch, moving into various management roles and working for a luxury London car rental business and French car manufacturer as well and Direct Line Insurance where she was Head of Marketing for their ecommerce division.

Amanda has three very sporty teenagers, and can often be found at weekends watching a game of rugby, hockey or netball. Otherwise, she can be found in her utility room, washing all the kits.

Case Studies