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Privately-Owned Call Centre Celebrates its 12th Birthday and Organises Charity Football Match at the Stadium of Light


ResQ, the privately-owned call centre business based in Hull and Seaham is celebrating its twelfth birthday. To celebrate, the business organised an ice cream van to be at both sites for the afternoon so that everyone in the business could enjoy an ice cream…and that is a lot of ice cream with just under 900 staff!

ResQ opened its doors in Hull’s Carr Lane in 2006 with 12 Agents. As the business has grown, it has moved to a number of different offices and most recently taken up residence in Comet’s old head office at Criterion House in Hull’s Town centre in 2013. The business expanded next door into George House in 2016.

Criterion House has had a full makeover and is now a bright space adorned with graphics and a strong brand identity. In 2016 due to expansion, ResQ opened its second site in Seaham in Spectrum’s Business Park with a stunning sea view and the same strong branding treatment as Hull.

At the back end of 2017, ResQ achieved the prestigious accolade ‘One to Watch’ from Best Companies for 2018 which recognises ResQ’s good culture of staff engagement.

ResQ’s clients include many well-known brands, predominantly in the telecoms and utilities sectors and it is planning for further growth in both centres as its reputation for being one of the best in the industry is growing.

ResQ the privately owned call centre business based in Hull and Seaham is celebrating its twelfth birthday.

Gill Marchbank, one of the company’s three owners and Chief Operations Officer commented:

“All our staff are key to our success and given we represent some of the UK’s major brands it is essential that people want to come to work and enjoy being here. We really try to show our employees how valuable they are by creating a fun place to work with realistic targets and events outside of work that involve family and friends. We have created a fun and vibrant office, with an onsite canteen and a gym and we really do think it is a great place to come to work. We work hard to reward and motivate our people, for example, everyone’s work anniversary is recognised with a card and a cupcake and we give everyone their birthday off as an extra day of annual leave. Our staff really appreciate these little touches and along with a really supportive environment it is what we think makes working at ResQ a great place to be.”

On Saturday 12 May, ResQ staged a charity football match at Sunderland AFC’s Stadium of Light.

ResQ has always been a strong advocate and supporter of local charities raising tens of thousands of pounds over the years and this year saw ResQ choose two charities to focus its main efforts on, Health Stars in Hull who are working with CAMHS on a new in-patient unit in the city, and the Bradley Lowery Foundation in Seaham.

The latest activity that ResQ has organised is a charity football match between its two call centres, Hull V Seaham.

Each centre took a squad of 18 players to the ground where the two teams battled it out over 90 minutes to decide the winning centre.

ResQ the privately owned call centre business based in Hull and Seaham is celebrating its twelfth birthday.

To raise money, all players paid a minimum of £25 and some even arranged sponsorship from clients, friends and family.

A programme was designed free of charge by Hull marketing agency Pace Communications and @ITSpectrum donated the printing. Many of ResQ’s clients and suppliers have generously sponsored various categories, including the teams’ shirts, match day ball, the trophy, man of the match, the ball boys and so on.

Everyone involved worked really hard in the lead up to the game, having held regular training and fitness sessions. Each team had a manager and assistant manager to ensure that the teams were match fit.

A luxury 75-seater coach was laid on for the Hull squad and some of its supporters who made the trip to Sunderland.

ResQ the privately owned call centre business based in Hull and Seaham is celebrating its twelfth birthday.

Jenny Preston, Charity Manager at Health Stars, said:

“We are proud to be supporting Humber Teaching NHS Foundation Trust in the building of their new CAMHS specialist inpatient unit.

“We will be working in partnership with the Trust to enhance the new unit by providing specialist equipment, lovely gardens and most importantly providing the little touches to make this new centre less like a hospital and more like a home.”

Both ResQ teams have taken the challenge very seriously, one of the ResQ employees, Paul Anderson, is also a qualified referee, who took charge of the match.

Gemma Lowery from the Bradley Lowery Foundation added:

“I am absolutely thrilled and overjoyed that ResQ has chosen the foundation as its charity this year. Good luck to both teams playing at the Stadium of Light, I’m sure Bradley will be looking over you and cheering you on.”

Amanda Parkinson, Marketing Director at ResQ explained:

“Team members have trained really hard in our on-site gym and the competition between the two sites has been formidable.

“We’re obviously delighted to be supporting two wonderful charities and the full business is looking forward to supporting both over the remainder of 2018 and 2019.”

The game ended with a 4 – 1 score to Hull after ResQ’s Head of Finance, Paul Anderson refereed the game handing out one yellow card to a Seaham player.

Between the two centres, £7,000 has been raised so far and we hope to hit the £10,000 mark by the end of the month. We are looking forward to presenting the cheques to both charities in the next few weeks.

Notes to Editors

  1. ReSQ is a privately owned contact centre business with centres in both Hull and Seaham
  2. ResQ was launched in 2006 and now employs nearly nine hundred employees, with plans to double in size in the next three years.
  3. ResQ work with some of the UK’s biggest brands including FTSE 100 and 250 companies.
  4. ResQ is leading the market place with its ‘Responsible Telemarketing’ and campaign for zero tolerance on nuisance calls.
  5. ResQ has been awarded ‘One to Watch’ accolade by the Best Companies for 2018.

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