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ResQ Chief Operations Officer is Named Corporate Leader of the Year 2018


Gill Marchbank, Chief Operating Officer at ResQ, has been awarded the title ‘Corporate Leader of the Year’ at the National Business Women’s Awards 2018, held on Friday 7 December in a ceremony at Wembley Stadium.

The aim of the awards is to recognise and raise the profile of industrious, hardworking and enterprising businesswomen nationally.

Gill, who is also a Director and founder of ResQ, the outsourced contact centre business, not only has full operational responsibility across the business but also has overall responsibility for Human Resources, Recruitment & Talent, Learning & Development, Account Management (Client Services), Risk & Compliance and mobilisation of new accounts. In effect, 85% of the 1,000 employees in the business.

Of winning the award Gill said:

“I am so proud and delighted; first to be nominated by my team and secondly to be recognised for the hard work and strong emphasis that I place on leadership and developing ResQ’s people.

“I am fortunate to have a strong team around me. Most of them have been with the business for several years or more and most started their careers as advisors on the phones, so I am enormously proud of what we have achieved.

“From the judges’ comments, I know that what my team said about me on the submission impressed them enormously. That alone was enough recognition, but to win is just fantastic and I am so proud to win an award that reflects the work we do together to make the business the best it can be.”

ResQ works for a number of FTSE 100 customers and was recently awarded a contract with Vodafone UK for call centre services. It has also been awarded ‘One Star’ by Best Companies demonstrating very good levels of staff engagement.

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