ResQ Celebrates Double Win at the Hull & East Yorkshire Business Awards
Innovation Award & Best Place to Work
Last week was an exciting one at ResQ. We’re pleased to share some great news from this year’s Hull & East Yorkshire Business Awards. It was a night to remember for ResQ and everyone who’s part of our journey.
Not only were we finalists among some of the region’s most inspiring organisations, we walked away with two of the biggest awards of the night:
🏆 Innovation Award
🏆 Best Place to Work Award
Winning either would have been a proud moment. Taking home both is something special and a clear reflection of the passion, purpose and vision that powers ResQ.
Innovation Award: Recognising Our Technology with Heart
The Innovation Award shines a spotlight on the incredible work behind our iQ platform. Built in-house, iQ is transforming what’s possible inside the contact centre environment. It gives our teams real-time insights, empowers advisors with the context they need to resolve customer queries quickly, and helps our clients understand customer behaviour like never before. It is innovation that doesn’t replace people. It supports them. It augments their ability to deliver service with empathy, confidence and speed.
To have this recognised by the judges reinforces what we’ve always believed:
Innovation isn’t about technology for technology’s sake. At ResQ its about empowering our people to do an amazing job and providing strategic insights for our clients to give them a competitive edge.
And that’s exactly what iQ does.
Best Place to Work: A Culture That Puts People First
The Best Place to Work Award is one that means the world to us because it reflects our DNA.
We don’t just say people are our greatest asset. We act like it. Every process, every leader and every investment is shaped around creating an environment where talent can thrive. The judges captured this perfectly in their feedback:
ResQ were “in a different league” and excelled in every aspect of how they support, develop and celebrate their people. From recruitment and onboarding, through to talent spotting, learning, employee recognition and leadership development.
They also highlighted:
96% internal promotion rate
20% of leavers return to ResQ
Exceptional attrition (UK industry leading)
These are not just statistics. They are proof that when people feel seen, supported and encouraged, they don’t just stay, they grow.
What’s Next?
Awards reflect where we’ve reached, but they also set the tone for where we’re going. We will continue to develop iQ so our teams and clients stay ahead of customer expectations. We will continue to invest in leadership, development and wellbeing.
In fact, our Leadership & Development program is spoken so highly of, we are now helping external clients manage their leadership programs in service driven businesses – look out for more exciting news about this to come. In the meantime, please do drop us an email if this is something you would like to explore.
There are also lots of innovative new AI developments with iQ coming in 2026 too. Watch this space.
At ResQ, innovation and culture do not compete. They support each other.
Congratulations to everyone involved. Here’s to the next chapter!
Read more in an article about the HEY award night from Hull Daily Mail here.
