John Nicholson, our Director of Operations and Energy Sector expert has spent 22 years in the energy market. Working for some of the biggest names in the energy industry, his expansive career has taught him the complex intricacies of one of the country’s largest industries.

Lee Candler, with over 20 years in the energy industry, has led large-scale acquisition projects, managed transitions to outsourced customer service solutions, and worked with major energy suppliers and challenger brands. Lee’s experience spans supporting services for acquisitions, customer retention, billing, smart meter installations, and low-carbon solutions like solar and heat pumps.

Gill Marchbank, the CEO and co-founder of ResQ, drives the business and the ongoing success of our client programmes. Gill has over 24 years’ experience in the outsourced contact centre marketplace, focused on establishing and managing the direct operations for large corporates across multiple locations. Gill is committed to providing honest, transparent and consultative relationships with clients, with a passion for constant innovation and improvement.