To arrange a site visit contact Matt Marshall, Chief Commercial Officer:
ResQ’s third site in the iconic Hammonds of Hull (HoH) building provides
brands with world-class contact centre solutions, delivering their customer promises in a state-of-the-art
facility with remarkable people, ready to help grow and nurture your client base.
Take a tour of the HoH building
Our CX Centre of Excellence
Why choose ResQ?
ResQ offers a state-of-the-art 33,000 sq. ft facility, with spaces for 500 FTE per
floor, in a prime retail location, with the building previously occupying an expansive House of Fraser
The building offers the potential to expand on to a further two floors, holding up to 1500 FTE across all three floors in total.
Our HoH facility is fully bespoke and can be personalised to our client's exact
ResQ is a 2-Star World-Class Company to work for, as independently awarded by Best
Companies, voted for by our employees.
ResQ has built an exemplary reputation in the Yorkshire and Humber region, placing us 15th in the
best 75 companies to work for. We currently receive an average of 880+ speculative CV's every
ResQ offers an industry pioneering, cloud-based contact centre platform, fully integrable with your voice
platform. Alongside operations that are both scalable and flexible, ResQ can deliver a world-class
technical solution in extremely short time scales, providing live data feeds to enable
real-time data analysis.
Working with leading brands such as Vodafone, British Gas, BT & EE and uSwitch, ResQ
has a proven track record of being a top performing outsourcing partner.
Consistently low absence & attrition rates, at an average of less than 4%.
What our clients say
“ResQ consistently overdeliver, break records and shake up the industry of
outsourcing. An example of this is that during the most difficult year the energy market has faced, ResQ
still achieved 102% of their original 2021 sales targets. Our partnership has been incredibly successful
and continues to go from strength to strength”
Account Manager, Scottish Power
“The new site at Hammonds is impressive and provides a centre of excellence
for our fantastic Pro home broadband service. ResQ has created a great working environment that is safe,
exciting for staff and in an iconic building in a great location.
Their commitment to employee engagement is admirable and reflects their ability to provide the best
possible customer experience.”
Head of UK Consumer Sales Channels,
“We’ve worked with ResQ for the last 2 years on a number of programmes. The
value of service continues to exceed expectation, and their agile operational approach means that we’re
never left short of options for providing first class service to our customers.”
Operations Director, Edenred
“Despite the early challenges brought about by the Covid pandemic, the team
ResQ have continued to deliver an agile, responsive and positive solution to support our customer
requirements.” CEC Business Support Manager,
“It sounds quite cliched, but whenever I’ve spoken to other outsourcers,
they’ve talked about the fact that ‘it’s a partnership’ – but it didn’t feel believable. With ResQ, it
does.” Head of Customer Services, USwitch
ResQ was awarded a Best Companies 2-Star accreditation making ResQ a World-Class company to work for.
Watch the team (across all 3 sites) celebrating our
Why Hammonds of Hull
ResQ's Hammonds of Hull facility is in
the heart of Hull City centre.
The iconic ex House of Fraser department store has been converted into an inspiring work
currently holding 500 agents across one floor, with plenty of room to grow.
Located in the heart of Hull city centre
Population 323,000 +
33,000 square ft floors: spacious, collaborative, light & inspiring environment
500 FTE per floor
30 second walk to Hull train station
Surrounded by retail shops, restaurants, bars & cafes
Onsite coffee shop
Marketplace and food hall located on ground floor
Local University with a strong pool of talent
Capacity: 3 floors, first floor taken, 2 floors available.
Great transport network plus links to the A62 & A63
ResQ and Vodafone have developed a strong partnership, which has grown from 25 FTE in 2018,
to over 700 FTE today – all due to being the top-performing partner for Vodafone’s revenue
growth. In 2021, ResQ opened it’s new Hammonds of Hull site, launching a Broadband Centre of Excellence
with Vodafone on the first floor.
In 2021 alone, we generated over £165 Million additional revenue for Vodafone, including
over 43,000 new broadband customers, 34,000 new mobile customers as well as
nearly 400,000 upgrades.