Generated by All in One SEO v5.0.0.1, this is an llms.txt file, used by LLMs to index the site. # ResQ ## Sitemaps - [XML Sitemap](https://resqcs.co.uk/sitemap.xml): Contains all public & indexable URLs for this website. ## Posts - [ResQ & CatZero: Creating Real Opportunities for Young People in Hull](https://resqcs.co.uk/2026/06/16/resq-catzero-creating-real-opportunities-for-young-people-in-hull/) - [20 Years of ResQ: Creating Careers, Building a Different Kind of Contact Centre](https://resqcs.co.uk/2026/05/14/20-years-of-resq-creating-careers-building-a-different-kind-of-contact-centre/) - [ResQ in the News: Accelerates into 2026 with Major Growth, New Partnerships and Hundreds of New Jobs](https://resqcs.co.uk/2026/04/07/resq-in-the-news-accelerates-into-2026-with-major-growth-new-partnerships-and-hundreds-of-new-jobs/) - [ResQ Celebrates Double Win at the Hull & East Yorkshire Business Awards](https://resqcs.co.uk/2025/12/02/resq-celebrates-double-win-at-the-hull-east-yorkshire-business-awards/) - [From the Headset to the Boardroom - The AI Tech that is Revolutionising the Contact Centre Industry](https://resqcs.co.uk/2025/09/16/from-the-headset-to-the-boardroom-the-ai-tech-that-is-revolutionising-the-contact-centre-industry/) - [ResQ in the News… A Cause to Celebrate for ResQ Seaham](https://resqcs.co.uk/2025/11/20/resq-in-the-news-a-cause-to-celebrate-for-resq-seaham/) - [ResQ Launches Offshore Operations in South Africa](https://resqcs.co.uk/2025/03/25/resq-launches-offshore-operations-in-south-africa/) - [The CX Files Podcast Blog 4: Gill Marchbank’s Top Three Tips to Foster World-Class Employee Culture](https://resqcs.co.uk/2022/02/10/the-cx-files-podcast-blog-4-gill-marchbanks-top-three-tips-to-foster-world-class-employee-culture/) - [The CX Files Podcast Blog 3: A New Hybrid Way of Working: The Future](https://resqcs.co.uk/2022/02/03/the-cx-files-podcast-blog-3-a-new-hybrid-way-of-working-the-future/) - [ResQ Appoints New Business Development Director](https://resqcs.co.uk/2022/01/27/resq-appoints-new-business-development-director/) - [The CX Files Podcast Blog 2: Shaping Futures: Careers and Progression at ResQ](https://resqcs.co.uk/2022/01/21/the-cx-files-podcast-blog-2-shaping-futures-careers-and-progression-at-resq/) - [The CX Files Podcast Blog 1: The Journey to World Class Company Culture and Employee Satisfaction](https://resqcs.co.uk/2022/01/13/the-cx-files-podcast-blog-1-the-journey-to-world-class-company-culture-and-employee-satisfaction/) - [ResQ receives Silver Award for the Best Health and Wellbeing Programme and are Highly Commended for their Employee Engagement Programme at the ECCCSAs](https://resqcs.co.uk/2022/01/10/resq-receives-silver-award-for-the-best-health-and-wellbeing-programme-and-are-highly-commended-for-their-employee-engagement-programme-at-the-ecccsas/) - [Building World Class Culture In EX & CX](https://resqcs.co.uk/2021/12/15/building-world-class-culture-in-ex-cx/) - Our CEO Gill Marchbank made her Podcast debut last week, joining CX industry analyst, and host Mark Hillary, of the CX Files Podcast. - [ResQ shortlisted for the 2021 North East Contact Centre Awards!](https://resqcs.co.uk/2021/09/30/resq-shortlisted-for-the-2021-north-east-contact-centre-awards/) - ResQ, the leading outsourced contact centre specialist, has today announced that it has secured a place on the Crown Commercial Services (CCS) Framework as an approved supplier for contact centre services. - [ResQ wins Silver at the 2021 UK National Contact Centre Awards!](https://resqcs.co.uk/2021/09/30/resq-wins-silver-at-the-2021-uk-national-contact-centre-awards/) - ResQ, the leading outsourced contact centre specialist, has today announced that it has secured a place on the Crown Commercial Services (CCS) Framework as an approved supplier for contact centre services. - [ResQ achieves coveted spot on UK Government’s Crown Commercial Services Framework](https://resqcs.co.uk/2021/09/14/resq-achieves-coveted-spot-on-uk-governments-crown-commercial-services-framework/) - ResQ, the leading outsourced contact centre specialist, has today announced that it has secured a place on the Crown Commercial Services (CCS) Framework as an approved supplier for contact centre services. - [ResQ are Finalists in the 2021 ECCCSA Awards!](https://resqcs.co.uk/2021/09/08/resq-are-finalists-in-the-2021-ecccsa-awards/) - [ResQ opens third site in Hull’s newly refurbished Hammonds building](https://resqcs.co.uk/2021/07/07/resq-opens-third-site-in-hulls-newly-refurbished-hammonds-building/) - [ResQ achieves world-class 3-star accreditation from Best Companies](https://resqcs.co.uk/2021/04/27/resq-achieves-world-class-3-star-accreditation-from-best-companies/) - [Prince's Trust Award Winner Aidan Sayers](https://resqcs.co.uk/2021/04/21/princes-trust-award-winner-aidan-sayers/) - [ResQ Appoints CMO to Drive Increase in Market Share](https://resqcs.co.uk/2021/02/03/resq-appoints-cmo-to-drive-increase-in-market-share/) - [Why your business reputation rests on your approach to debt management](https://resqcs.co.uk/2020/12/15/why-your-business-reputation-rests-on-your-approach-to-debt-management/) - [How to limit your losses while practising responsible debt management?](https://resqcs.co.uk/2020/12/15/how-to-limit-your-losses-while-practising-responsible-debt-management/) - [The role of outsourcing in a responsible debt management strategy](https://resqcs.co.uk/2020/12/15/the-role-of-outsourcing-in-a-responsible-debt-management-strategy/) - [Press Release: ResQ to Create 120 New Permanent Jobs in Hull](https://resqcs.co.uk/2020/12/09/press-release-resq-to-create-120-new-permanent-jobs-in-hull/) - Leading contact centre specialist, ResQ, has announced that it has expanded its long-standing partnership with Vodafone to create 120 permanent jobs in Hull. - [ResQ takes over floor of iconic Hammonds of Hull building for Vodafone partnership](https://resqcs.co.uk/2020/10/27/resq-takes-over-floor-of-iconic-hammonds-of-hull-building-for-vodafone-partnership/) - ResQ, the leading outsourced contact centre specialists, has today announced that it has committed to a new 33,000 sq. ft office space in the iconic Hammonds of Hull building to accommodate increased capacity for its long-standing partnership with Vodafone UK. - [RESQ Maintain Excellence with Uswitch](https://resqcs.co.uk/2020/05/26/resq-maintain-excellence-with-uswitch/) - [Get to Know Our Team Leaders](https://resqcs.co.uk/2020/05/21/get-to-know-our-team-leaders/) - [Celebrating 14 Years of ResQ](https://resqcs.co.uk/2020/05/15/celebrating-14-years-of-resq/) - [How the Coronavirus Pandemic is Set to Impact the Contact Centre Industry](https://resqcs.co.uk/2020/05/06/how-the-coronavirus-pandemic-is-set-to-impact-the-contact-centre-industry/) - [ResQ’s Top Tips for Engaging Homeworkers](https://resqcs.co.uk/2020/04/08/resqs-top-tips-for-engaging-homeworkers/) - [The Tech Solution that Enabled 90% of Our Staff to Work Safely from Home](https://resqcs.co.uk/2020/04/06/the-tech-solution-that-enabled-90-of-our-staff-to-work-safely-from-home/) - [ResQ Call Centre Staff Praise Their Employer’s Actions During the Coronavirus Crisis](https://resqcs.co.uk/2020/03/30/resq-call-centre-staff-praise-their-employers-actions-during-the-coronavirus-crisis/) - [Gender Pay Gap Report 2018](https://resqcs.co.uk/2019/05/08/gender-pay-gap-report-2018/) - [150 New Jobs Created in Seaham by ResQ](https://resqcs.co.uk/2019/05/06/150-new-jobs-created-in-seaham-by-resq/) - [CEO BLOG: Save Our High Streets](https://resqcs.co.uk/2019/05/05/ceo-blog-save-our-high-streets/) - [When all They Want for Christmas is Great Customer Service…and You Can’t Deliver!](https://resqcs.co.uk/2019/05/04/when-all-they-want-for-christmas-is-great-customer-service-and-you-cant-deliver/) - [Struggling with the Smart Meter Deadline?](https://resqcs.co.uk/2019/05/03/struggling-with-the-smart-meter-deadline/) - [ResQ Chief Operations Officer is Named Corporate Leader of the Year 2018](https://resqcs.co.uk/2019/05/02/resq-chief-operations-officer-is-named-corporate-leader-of-the-year-2018/) - [ResQ, Privately-Owned Contact Centre Business Scoops Prestigious Accolade](https://resqcs.co.uk/2019/05/01/resq-privately-owned-contact-centre-business-scoops-prestigious-accolade/) - [ResQ Hull Dishes up Sunday Lunch for Local Pensioners](https://resqcs.co.uk/2018/12/02/resq-hull-dishes-up-sunday-lunch-for-local-pensioners/) - [Sam Such, Call Centre Manager at ResQ Hull Wins Prestigious Award](https://resqcs.co.uk/2018/12/01/sam-such-call-centre-manager-at-resq-hull-wins-prestigeous-award/) - [Vodafone UK Contract Reaction](https://resqcs.co.uk/2018/11/30/vodafone-uk-contract-reaction/) - [Vodafone and ResQ Create 200 New Jobs in Hull](https://resqcs.co.uk/2018/11/29/vodafone-and-resq-create-200-new-jobs-in-hull/) - [ResQ’s CEO, Nic Marshall Took Part in the CEO Sleepout in Darlington Last Night to Help Raise Funds and Fight Poverty and Homelessness in the Area](https://resqcs.co.uk/2018/11/28/resqs-ceo-nic-marshall-took-part-in-the-ceo-sleepout-in-darlington-last-night-to-help-raise-funds-and-fight-poverty-and-homelessness-in-the-area/) - [Nic Joins the CEO Sleepout in Darlington](https://resqcs.co.uk/2018/11/27/nic-joins-the-ceo-sleepout-in-darlington/) - [ResQ Shorlisted for Several Awards](https://resqcs.co.uk/2018/11/27/resq-shorlisted-for-several-awards/) - [UK Call Centre Business, ResQ Strengthens its Operational Team and Sees 20 Promotions from Within the Business](https://resqcs.co.uk/2018/11/26/uk-call-centre-business-resq-strengthens-its-operational-team-and-sees-20-promotions-from-within-the-business/) - [Team ResQ Complete Humber Bridge Sportive Charity Bike Ride](https://resqcs.co.uk/2018/11/25/team-resq-complete-humber-bridge-sportive-charity-bike-ride/) - [Nic and Gill Invited to Buckingham Palace for the Queen’s Garden Party](https://resqcs.co.uk/2018/11/23/nic-and-gill-invited-to-buckingham-palace-for-the-queens-garden-party/) - [Privately-Owned Call Centre Celebrates its 12th Birthday and Organises Charity Football Match at the Stadium of Light](https://resqcs.co.uk/2018/05/12/privately-owned-call-centre-celebrates-its-12th-birthday-and-organises-a-charity-football-match-at-the-stadium-of-light/) - [ResQ Name Chosen Charities](https://resqcs.co.uk/2018/05/11/resq-name-chosen-charities/) - [Hull Business Shortlisted for Prestigious Yorkshire Business Awards](https://resqcs.co.uk/2018/05/10/hull-business-shortlisted-for-prestigious-yorkshire-business-awards/) - [ResQ Seaham on Major Recruitment Drive](https://resqcs.co.uk/2018/03/26/resq-seaham-on-major-recruitment-drive/) - [ResQ Gender Pay Gap Report 2017](https://resqcs.co.uk/2018/03/25/resq-gender-pay-gap-report-2017/) - [ResQ Celebrate Best Companies Day](https://resqcs.co.uk/2018/03/02/resq-celebrate-best-companies-day/) - [ResQ Employee, Dan Included in Top 30 Under 30 Award](https://resqcs.co.uk/2018/03/01/resq-employee-dan-included-in-top-30-under-30-award/) - [ResQ Scoops Prestigeous Accolade](https://resqcs.co.uk/2018/02/28/resq-scoops-prestigeous-accolade/) - [ResQ’s Seaham Site Set for Further Growth in 2017](https://resqcs.co.uk/2018/02/27/resqs-seaham-site-set-for-further-growth-in-2017/) - [Matt Gray Named Manager of the Year 2016](https://resqcs.co.uk/2016/12/30/matt-gray-named-manager-of-the-year-2016/) - [We Sent Our Boss Up a Mountain!](https://resqcs.co.uk/2016/09/20/we-sent-our-boss-up-a-mountain/) - [ResQ Employee, Jools, Looking to Become Next Top Radio Presenter](https://resqcs.co.uk/2016/09/19/resq-employee-jools-looking-to-become-next-top-radio-presenter/) - [ResQ Agent, Mick, Plays Leeds and Reading Festival](https://resqcs.co.uk/2016/08/30/resq-agent-mick-plays-leeds-and-reading-festival/) - [ResQ Launch New Centre in Seaham, County Durham](https://resqcs.co.uk/2016/06/13/resq-launch-new-centre-in-seaham-county-durham/) - [ResQ Loves…Valentine's Day!](https://resqcs.co.uk/2016/02/14/resq-loves-valentines-day/) - [Katie Gregory Crowned Victor at Charity Boxing Match](https://resqcs.co.uk/2016/02/10/katie-gregory-crowned-victor-at-charity-boxing-match/) - [ResQ Big Breakfast: Celebrating Success, Empowering People, and Shaping 2025](https://resqcs.co.uk/2025/01/21/resq-big-breakfast-celebrating-success-empowering-people-and-shaping-2025/) - [New ResQ Whitepaper: Five Strategies for Success in Energy Contact Centres ](https://resqcs.co.uk/2025/01/16/new-resq-whitepaper-five-strategies-for-success-in-energy-contact-centres/) - [Plugging back into the energy market](https://resqcs.co.uk/2023/05/17/plugging-back-into-the-energy-market/) - [ResQ Invites Pensioners in Hull for Afternoon Tea](https://resqcs.co.uk/2019/05/07/resq-invites-pensioners-in-hull-for-afternoon-tea/) - [ResQ recognised as Finalists for 2022 UKNCCA Awards](https://resqcs.co.uk/2022/03/29/resq-recognised-as-finalists-for-2022-ukncca-awards/) - [The Technology Enabled Team Leaders of Today](https://resqcs.co.uk/2022/04/07/the-technology-enabled-team-leaders-of-today/) - [ResQ Accreditations](https://resqcs.co.uk/2022/05/19/resq-accreditations/) - [ResQ Sweeps Up Gold At UK National Contact Centre Awards](https://resqcs.co.uk/2022/06/22/resq-sweeps-up-gold-at-uk-national-contact-centre-awards/) - [ResQ achieves Outstanding Organisation Accreditation from Best Companies](https://resqcs.co.uk/2022/08/04/resq-achieves-outstanding-organisation-accreditation-from-best-companies/) - [British Gas Grows Partnership with ResQ Creating 200 New Jobs in Hull](https://resqcs.co.uk/2022/09/22/british-gas-grows-partnership-with-resq/) - [Visit our Careers Open Day](https://resqcs.co.uk/2022/09/23/visit-our-careers-open-day/) - [ResQ makes Four ‘Best Companies to Work for League Tables'](https://resqcs.co.uk/2022/09/28/resq-makes-best-companies-league-tables/) - [ResQ shortlisted for two UKCCF Awards](https://resqcs.co.uk/2022/09/29/resq-shortlisted-for-two-ukccf-awards/) - [ResQ finalists for two Hull Live Business Awards 2022](https://resqcs.co.uk/2022/10/26/finalists-for-two-business-awards/) - [Double Gold for ResQ at UKCCF Awards](https://resqcs.co.uk/2022/11/11/double-gold-for-resq-at-ukccf-awards/) - [ResQ Named Business of the Year](https://resqcs.co.uk/2022/11/24/resq-named-business-of-the-year/) - [ResQ are Finalists for Two 2023 Hull BID Awards](https://resqcs.co.uk/2022/12/16/resq-are-finalists-for-two-2023-hull-bid-awards/) - [290 new jobs in Hull as ResQ takes second floor of historic Hammonds of Hull building](https://resqcs.co.uk/2023/04/14/290-new-jobs-in-hull-as-resq-takes-second-floor-of-historic-hammonds-of-hull-building/) - [Why responsible debt collection is imperative](https://resqcs.co.uk/2023/05/10/why-responsible-debt-collection-is-imperative/) ## Pages - [Homepage](https://resqcs.co.uk/) - Based across two sites in the UK, we are a team of passionate individuals who really care about customer support, and each year, we have more than 8 million customer conversations on behalf of our clients. - [Homepage](https://resqcs.co.uk/) - Based across two sites in the UK, we are a team of passionate individuals who really care about customer support, and each year, we have more than 8 million customer conversations on behalf of our clients. - [Homepage](https://resqcs.co.uk/) - Based across two sites in the UK, we are a team of passionate individuals who really care about customer support, and each year, we have more than 8 million customer conversations on behalf of our clients. - [Company Policy](https://resqcs.co.uk/company-policy/) - We recognise that we must integrate our business values and operations to meet the expectations of our stakeholders. They include customers, employees, investors, suppliers, the community and the environment. - [Privacy Policy](https://resqcs.co.uk/privacy-policy/) - [et_pb_section fb_built=”1″ _builder_version=”4.27.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_row _builder_version=”4.27.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.5″ _module_preset=”default” text_text_color=”#3a3a3a” text_font_size=”18px” text_line_height=”1.8em” header_3_text_color=”#545A86″ header_5_font_size=”21px” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″] Version Control Version Date Author Change Status V1.0 31/08/2018 John Cadden First issue V1.0 25/08/2019 John Cadden Annual review V2.0 03/01/2020 John Cadden Update of role profile for John Cadden V2.0 04/01/2021 Michael Privacy Policy - [Contact us](https://resqcs.co.uk/contact-us/) - Call or email us or leave your details and a member of our team will contact you shortly. - [Outsourced Learning Solutions](https://resqcs.co.uk/outsourced-learning-solutions/) - [Our Services](https://resqcs.co.uk/our-services/) - [Training Services](https://resqcs.co.uk/training-services/) - [Who we are](https://resqcs.co.uk/who-we-are/) - We’re more than just a contact centre outsourcer. With every conversation, we make a positive change to our clients and their customers. - [Why ResQ](https://resqcs.co.uk/why-resq/) - Some contact centres will say they have the best technology and some will say they have the best people. It just so happens that we have both, and that’s what makes us different. - [AI Tech](https://resqcs.co.uk/ai-tech/) - [Vacancies - Call Centre](https://resqcs.co.uk/vacancies-call-centre/) - No experience? No problem. We’re always on the lookout for people with bags of enthusiasm and a ‘can do’ attitude. - [Vacancies](https://resqcs.co.uk/vacancies/) - No experience? No problem. We’re always on the lookout for people with bags of enthusiasm and a ‘can do’ attitude. - [Vacancies - Managerial Support](https://resqcs.co.uk/vacancies-managerial-support/) - No experience? No problem. We’re always on the lookout for people with bags of enthusiasm and a ‘can do’ attitude. - [Talent Community](https://resqcs.co.uk/talent-community/) - No experience? No problem. We’re always on the lookout for people with bags of enthusiasm and a ‘can do’ attitude. - [Our Tech](https://resqcs.co.uk/our-tech/) - [No Access](https://resqcs.co.uk/no-access/) - [AI in Contact Centres demo thank you page](https://resqcs.co.uk/ai-in-contact-centres-demo-thank-you-page/) - [AI in Contact Centres white paper download](https://resqcs.co.uk/ai-in-contact-centres-white-paper-download/) - [Meet the team](https://resqcs.co.uk/meet-the-team/) - Combined, our directors have over 70 years’ worth of experience in the industry and are passionate about changing the reputation of contact centres. Find out more. - [Offshore Solutions](https://resqcs.co.uk/offshore-solutions/) - [Five strategies white paper download](https://resqcs.co.uk/five-strategies-white-paper-download/) - [Five strategies for energy companies](https://resqcs.co.uk/five-strategies-for-energy-companies/) - Our white paper has five strategies for energy companies to thrive this winter. 1153 collective years of energy sector experience - [Test page](https://resqcs.co.uk/test-page/) - [Rob blog test](https://resqcs.co.uk/rob-blog-test/) - [testform](https://resqcs.co.uk/testform/) - [Case studies](https://resqcs.co.uk/case-studies/) - See what we’ve done for our clients and why they continue to partner with ResQ. - [Transition of Service from Another Outsourced Provider](https://resqcs.co.uk/transition-of-service-from-another-outsourced-provider/) - [Helping Fulfil Regulatory Obligations](https://resqcs.co.uk/helping-fulfil-regulatory-obligations/) - [Migration of Services to an Outsourcer](https://resqcs.co.uk/migration-of-services-to-an-outsourcer/) - [Providing Scalable Solutions](https://resqcs.co.uk/providing-scalable-solutions/) - [Terms & Conditions](https://resqcs.co.uk/terms-conditions/) - This Agreement contains the complete terms and conditions that apply when you visit our site or you choose to browse the contents herein. - [News](https://resqcs.co.uk/news/) - Keep up to date with what's going on at ResQ Hull and Seaham. - [Careers](https://resqcs.co.uk/careers/) - When you work at ResQ, our objective is to help you build a career and progress to be the best you can possibly be. You’ll be rewarded for your hard work and recognised for your achievements. - [Tech Survey](https://resqcs.co.uk/tech-survey/) - [Careers Open Day](https://resqcs.co.uk/careers-open-day/) - Have you ever wondered what it would be like to work in a world-class contact centre? - [Life at ResQ](https://resqcs.co.uk/life-at-resq/) - Life at ResQ isn’t just good, it’s great. We’re really proud of our culture and the fact we’ve been recognised by Best Companies with a one-star accreditation for company engagement. - [HoH State of the Art Site](https://resqcs.co.uk/hoh-state-of-the-art-site/) - [Thank You](https://resqcs.co.uk/thank-you-mastering/) - [Thank You](https://resqcs.co.uk/thank-you/) - [Why work at ResQ](https://resqcs.co.uk/why-work-at-resq/) - At ResQ, we invest in our employees and unlike most contact centres, we have a low staff turnover. That’s because we’re not like most contact centres. - [What makes us great](https://resqcs.co.uk/what-makes-us-great/) - We believe that the best ideas come from great conversations, which is why ours have a purpose: To understand what customers need and how we can help them. - [What our staff say](https://resqcs.co.uk/what-our-staff-say/) - We fully recognise that our people are key to our success. You might have noticed we refer to them as remarkable quite often and that’s because they are. See what they have to say about life at ResQ. - [Upload CV](https://resqcs.co.uk/upload-cv/) - Ready to start your career? Please upload a copy of your CV along with your contact details and we’ll be in touch soon. - [Finding a solution](https://resqcs.co.uk/finding-a-solution/) ## Categories - [News](https://resqcs.co.uk/category/news/)