ResQ, the leading outsourced contact centre specialist, has officially opened its new office in the iconic Hammonds of Hull building, which has been part of a major refurbishment programme for the past two years. This will be ResQ’s third site, with the business...

ResQ, the leading outsourced contact centre specialist, has today announced that they have been awarded with Best Companies’ highest accreditation – the coveted 3 Stars, meaning ResQ is a ‘world class company to work for’. The accreditation is the greatest honour that...

“In March, our own Aidan Sayers won the Prince’s Trust Ascential Educational Achiever Award, presented to him by Dame Helen Mirren, Idris Elba and Holly Willoughby. The Award recognises young people who have overcome barriers and improved their future prospects...

ResQ, the leading outsourced contact centre specialist, has today announced the appointment of James Waite to the position of Chief Marketing Officer (CMO). James joins the company to develop and oversee an ambitious marketing strategy, focused on building a world...

By Nic Marshall, CEO, ResQ Your overall business reputation is made up of perceptions amongst key groups of stakeholders including employees, customers, investors and local communities. A positive reputation helps attract and retain customers and employees alike....

By Nic Marshall, CEO, ResQ A recent survey by the Financial Conduct Authority (FCA) has found that 12 million people in the UK are experiencing low financial resilience, with two million become financially vulnerable since February of this year. This should...

By Nic Marshall, CEO, ResQ Research by the debt charity Stepchange has found that the number of people who are in severe debt in the UK has risen to 1.2 million, nearly doubling since March of this year. A further three million people are at risk of falling...

Hull: ResQ, the leading outsourced contact centre specialist, has today announced that it has expanded its long-standing partnership with Vodafone to create 120 permanent jobs in Hull. The new hires will join the existing 450-strong team of customer care agents who...

ResQ, the leading outsourced contact centre specialists, has today announced that it has committed to a new 33,000 sq. ft office space in the iconic Hammonds of Hull building to accommodate increased capacity for its long-standing partnership with Vodafone UK. This...

ResQ and Uswitch reflect on their first month of working from home and how, by working together, they have not only weathered the storm of the coronavirus pandemic but are thriving and maintaining excellent levels of customer service. Working together to achieve a...

Aimee Dixon Describe your leadership style in three words. Determined, competitive and very sarcastic. What piece of advice would you give to a new starter at ResQ? It’s tough when you’re finding your feet but don’t be shy! Ask for help. We are all really friendly and...

ResQ was founded in 2006. We knew there was a better way of doing things and wanted to provide a service where trust between outsourcer and client was guaranteed. We aspired to create contact centres where people wanted to work, grow and develop. We launched ResQ in...

Our Sales Director, Matt Marshall, has over 25 years experience in the contact centre industry. During this time he has seen the industry change dramatically. The latest challenge facing ResQ and the wider contact centre world is the COVID-19 outbreak which has forced...

On day one of our homeworking setup plan, we asked ourselves, “How do we get the teams working remotely while keeping them engaged, productive and energised?” As a business, we pride ourselves on being able to constantly change and innovate to exceed expectations....

To find out more about ResQ’s speedy homeworking transition, we spoke with Giles Cook, our Chief Technical Officer. Read on to discover how they did it and why it was crucial to do so in record time. Giles, we’re extremely impressed that you managed to enable almost...

ResQ contact centre staff praise their employer for adapting to the coronavirus situation and enabling almost 1,000 sales agents to work from the safety of their own homes. The outsourcer began their preparations almost a month ago when the government announced their...

ResQ is committed to being an employer of choice and promotes equality and diversity throughout the business. We strive to eliminate any gender bias in our reward structures and believe that equal pay is morally the right thing to do. We conduct regular pay reviews...

ResQ, the privately-owned UK contact centre business, is announcing today that it is recruiting 150 more people to join its site in Seaham, County Durham. ResQ, established in 2006, employs 1,000 staff in Hull and has enjoyed significant year on year growth. It opened...

2018 was another year of casualties for the British High Street, not just independent retailers, but also some of the big names that most of us have grown up with; brands that have been around for as long as I can remember. The landscape is changing, that much is...

If you Google the term ‘customer service’, it’s rarely followed by the words ‘fantastic’, ‘wonderful’ or ‘outstanding’. Social media is packed with people talking about the ‘awful’, ‘rubbish’ and ‘non-existent’ customer service they’ve received from companies,...

The smart meter deadline of 2020 is looming. All energy providers must ‘take all reasonable steps to roll out smart meters to all of their domestic and small business customers by the end of 2020’ which means many energy companies are facing a big headache. At ResQ we...

Gill Marchbank, Chief Operating Officer at ResQ, has been awarded the title ‘Corporate Leader of the Year’ at the National Business Women’s Awards 2018, held on Friday 7 December in a ceremony at Wembley Stadium. The aim of the awards is to recognise and raise the...

ResQ Limited, the Hull and Seaham-based contact centre business has been awarded a ‘One Star’ status by Best Companies for 2019. This accreditation is a special status awarded to organisations that have been able to demonstrate that the business has a ‘very good’...

On Sunday 2 December, volunteers from ResQ Hull cooked, served and entertained local pensioners from Age UK in the ResQ staff canteen. The day was a roaring success and saw the Macmillan Positive Note choir sing Carols to an amazing group of ladies and gentlemen, who...

Sam has been with ResQ since 2012. He joined the business as most of the senior managers have as a Telesales Agent and has worked his way up the ranks. From sales agent to team leader and from supervisor to call centre manager, Sam is now one of three call centre...

Following the announcement of our contract with Vodafone UK, we have been overwhelmed by the response from our local media, colleagues, friends and local dignitaries. BBC Look North even popped in to have a look around the call centre and interview Nic, that was in...

Vodafone UK and call centre specialist ResQ have announced a two-year contract which will bring around 200 new roles, exclusively for Vodafone, to ResQ’s site in Hull over the next year. Located in Criterion House, George Street, ResQ will support Vodafone with...

Part of a wider campaign which sees business leaders across the country take part in organised sleep outs, giving up their bed and committing to raise at least £1,000. Nic’s together with the support of friends and colleagues has raised just over £2,000. Of the night,...

Nic Marshall, CEO of ResQ has registered on this year’s Darlington CEO Sleepout, where he will give up his bed for the night on 18 October and raise funds to help fight poverty and homelessness. Nic is aiming to raise £1,000 for the various local charities and will be...