News & Blog | ResQ - Part 3

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RESQ Maintain Excellence with Uswitch

26/05/2020

ResQ and Uswitch reflect on their first month of working from home...

When all They Want for Christmas is Great Customer Service…and You Can’t Deliver!

04/05/2019

If you Google the term ‘customer service’ it’s rarely followed by the words ‘fantastic’, ‘wonderful’ or ‘outstanding’...

Struggling with the Smart Meter Deadline?

03/05/2019

The smart meter deadline of 2020 is looming. All energy providers must ‘take all reasonable steps to roll out smart...

ResQ Chief Operations Officer is Named Corporate Leader of the Year 2018

02/05/2019

Gill Marchbank, Chief Operating Officer at ResQ, has been awarded the title ‘Corporate Leader of the Year’ at the...

ResQ, Privately-Owned Contact Centre Business Scoops Prestigious Accolade

01/05/2019

ResQ Limited, the Hull and Seaham based contact centre business has been awarded a ‘One Star’ status by Best...

ResQ Hull Dishes up Sunday Lunch for Local Pensioners

02/12/2018

On Sunday 2 December volunteers from ResQ Hull cooked, served and entertained local pensioners from Age UK in the...

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Today we celebrate the 10 year work anniversary of

Today we celebrate the 10 year work anniversary of Louise Wilson!

She started in HR and payroll support at Halifax House back in 2010 where there was only 8 in the office working with Nic from day one.

She moved to Anchor house in 2011 where she sat with James Stainforth and John cadden and Lee Kelly and was payroll coordinator.

In 2013 she started her foundation degree in payroll management and became payroll manager when she moved into to criterion house in 2015 doing finance on the side and this year becoming head of payroll and benefits.

Special memories was Ascot races 🐎with Nic, Gill, Matt, Laura, Matt Gray and Paul Anderson. An amazing day, although no luck on winnings.

Her funniesr memory was of James Stainforth dressing as a woman with high heels. "I'd only been there about month." In was all in aid of children in need and he walked from Carr line to Halifax House in High heels.

Her most significant moments with ResQ was graduating in November 2015 and bringing payroll in house, helping over 300 agents to get their directs and bills ready for the change.

"I still enjoy every day and can't wait to get back in the office. I've made some great friends at ResQ."

This year Lou has been hosting payroll clinics as well as managing ResQ's Biggest loser. "It's been great to help others to achieve their goals."

Advice to anyone joining ResQ? "Give them 100% and they give you 100% back"

For my future I want to complete my masters. I always see myself working with ResQ. It's a job for life.

Louise wants to send special thanks to Steven Thompson for putting up with all my moments.

"He always makes work very interesting!"

From everyone at ResQ Congratulations! 🎉

Celebrating 10 years of success! Today is Chris N

Celebrating 10 years of success! Today is Chris Newlove 10th work anniversary.

He joined back in 2010 when ResQ had Eon residential campaign and worked between Npower and Eon for a couple of years before moving to business to prove his potential for British Gas.

Chris was an agent for 2 years and before applying to be TL, he was a TL for 2.5 years and later became a snr TL on BGB and been on there ever since loving life.

Happy memories include meeting his wife Teri at ResQ, they've been together for 5 years and had their son Seb in 2017 and has the best godfather you could wish for... Mr John Brown. They married 5th Nov 2019 spending most of married life in lockdown.

Funniest moments... Making a prediction of 250 sales in 2 days, turning into smithy going hyper for 48 crazy hours and achieving the goal and in true ResQ style having a massive celebration in the pub!

Chris wants to personally thank John Brown and Andy Smith, they've been the biggest help and supported me to achieve where I am today. He plans to stay with ResQ and keep progressing as high as he can go.

He also wishes to thank his BGB Team, I couldn't do it without them and all their support. I have an awesome team and wants to keep encouraging their hard graft.

My best advice for anyone at ResQ, put yourself out there, there's enough people who've been where you are. If you need some help or coaching I'm happy to do what I can to support.

I am very pleased to announce that Stef Stefanie B

I am very pleased to announce that Stef Stefanie Butler has been awarded the ResQ Person of the Quarter! Stef has been an absolute revelation during what has been a crazy period for the Business and the Country.
Stef has been instrumental in our communication, engagement and social media activities as well as being a fantastic support to our employees, managers and her own team and colleagues.
In addition she has also introduced a number of new ways of working across the business.
Well done Stef, you have been magnificent 👏 #personofthequarter #greatplacetowork #resq #hull #seaham #remarkablepeople #congratulations

“Lockdown has at times been a challenge to all,

“Lockdown has at times been a challenge to all, but there are always shining stars who have gone the extra mile, been unsung heroes, shown resilience, adaptability and made the most of the circumstances.

This July ResQ have taken the opportunity to celebrate our lockdown legends by hosting a ResQ People Choice Awards. We wanted to make sure all our employees from across both our sites had the opportunity to be recognised for their efforts, so we created 8 different categories to celebrate ranging from Agent, Giving Something Back, Manager, Social media Champion, Team Leader, Quality, Support and Above and Beyond.

At the launch of the Awards our Director of Operations went live on social media to everyone across the business, working from home and in the offices to announce the event and to explain how to take part. We gave everyone the opportunity to vote for those who have kept them going and provided the support they needed through these uncertain times. We had 70 staff shortlisted and we’re now at the final stages, voting closes on Thursday 20th July at midnight with results announced live on Friday afternoon across the business.

So with pleasure I can share all those who were shortlisted. Watch this space to see who wins our Peoples Choice Lockdown Legends Awards.”

21/10/2020
Our new #whitepaper aims to highlight the change in #debttrends, providing some advice on ... https://t.co/q7PZumEYJd
19/10/2020
This year, we’re celebrating several 10-year anniversaries here at #ResQ and we couldn’...
15/10/2020
Our #whitepaper is live! Download it today and find out why #debtsupport is crucial ... https://t.co/htcaeOhQXB