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A vital insight into the state of contact centre homeworking right now, highlighting how organisations can adapt to excel in customer loyalty, sales, and service.
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This is an essential debt management guide for brands who want to better manage customer debt while maintaining strong relationships.
Read more06/05/2019
ResQ, the privately owned UK contact centre business, is announcing today that it is recruiting 150 more people to...
Read more05/05/2019
2018 was another year of casualties for the British High Street, not just independent retailers, but also some of the...
Read more04/05/2019
If you Google the term ‘customer service’ it’s rarely followed by the words ‘fantastic’, ‘wonderful’ or ‘outstanding’...
Read more03/05/2019
The smart meter deadline of 2020 is looming. All energy providers must ‘take all reasonable steps to roll out smart...
Read moreFor any media enquiries, please contact Liz Churchman at EC-PR on 07966 820320 or at liz@ec-pr.com.
26/01/2022
Beth Jones was awarded our ‘People’s Choice Award: Agent of the Year’ across ...
24/01/2022
Today is ‘International Day of Education’ and we wanted to celebrate the 100 new starters ...
21/01/2022
The second instalment of our #CXFiles blog series ‘Shaping Futures: Careers & Progression at ... https://t.co/DFbGELLpgW
