Offshore Solutions
What if you could unlock the savings of an offshore contact centre without compromising customer experience?
All too often, there’s a trade-off between quality and price. With ResQ Offshore, you can have the best of both worlds.
Why South Africa?
Cost-savings without compromise
Reduce spend by 30-50% through labour arbitrage and lower opex
Speaking your language
16.6m fluent English-speakers with strong cultural affinity to UK, US, Australia
Supercharged by tech
iQ tech, managed from the UK and using SA’s continent-leading IT infrastructure
Best of both worlds
A hybrid team, with operations based in the UK and SA, balances the benefits of both
Reduce risk
Use multiple geographies to maximise business resilience
On your time
GMT+2 timezone means business hours are aligned for seamless management
A thriving workforce
410k new workers annually, and a growing contact centre industry
Impact sourcing
Improve your CSR credentials by creating careers for disadvantaged people
How is it managed?
At ResQ, our offshore sites in South Africa use all the same iQ tech as operations in the UK. Clients benefit from increased productivity, 100% QA, detailed insights, and many other advantages
Our people in SA go through the same rigorous selection, onboarding, training, management and career development processes that are core to our success in the UK.
The teams are also managed at a strategic-level from the UK. This keeps us close to our UK-based clients, while giving them access to new, cost-effective markets.
Where is ResQ based?
South Africa is the gateway to the African continent. It has some of the strongest ICT infrastructure, and a vibrant, growing contact centre industry.
All our sites are located close to international airports. Full security is standard, with biometric access control and 24/7 manned security.
We’re based in:
Durban
9 delivery centres
Cape Town
1 delivery centre
Port Elizabeth
1 delivery centre
Could you reduce costs with offshoring?
The short answer: it depends. The nature of your current operations and costs will dictate the benefit potential for offshore/hybrid.
There are often ways to reduce costs and improve service whilst remaining onshore. We saved one client £1.2m per year after they outsourced an in-house team to ResQ, onshore.