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ResQ offers strong sector expertise and a broad range of services, which include:

Services we offer

Sales

B2B & B2C

Experts in inbound and outbound sales, helping clients grow and nurture their customer base

  • Sales through service
  • Customer Acquisition
  • Upsell/Cross Sell
  • Customer Retention
  • Win-Back Activity
  • Proactive Retention
  • Insurance/Warranty Sales
  • Appointment Setting

Customer Service

Full Customer Lifecycle

Helping customers at every stage of the customer journey via multiple channels

  • Customer Service
  • Responsible Debt Management and Collections
  • Customer Loyalty
  • Account Management
  • Complaints Management
  • Payments
  • Customer Lifetime Value

Bureau Service

A highly flexible solution

ResQ’s Bureau service is perfect for client’s that require a highly flexible team of advisors that can be switched on and off whenever required. Our Bureau service is a shared team resource, meaning our Bureau agents service multiple client accounts, which provides a flexible option where client’s only pay for what they use. Our Agents are fully trained to understand your brand, core messaging, systems and procedures.

A bespoke, multi-channel inbound service, scalable to suit demand changes. Delivered by highly skilled contact centre agents with a wealth of knowledge spanning multiple industry sectors, providing world-class customer service, business query handling and technical support.

An agile solution for brands and retailers who experience or require:

  • Variations in call volumes
  • Low contact volumes that don’t justify a dedicated team
  • Start-ups that require a flexible solution
  • Short-term campaigns
  • Unpredictable overflow calls
  • Peak period assistance
  • Out of business hour’s needs
  • Campaign requirements all year round

ResQ provide a world-class customer experience through engaged people who live and breathe the customers’ brand, supercharged with the most advanced technologies that keep our clients ahead of the competition. We have created a customer-first digital, data and analytics technical solution that help’s our clients improve operational performance, increasing revenues, driving CX and allowing them to do ‘more with less’.

 

ResQ deliver omnichannel customer interactions via a comprehensive range of channels, driven by customer demand.

Channels we support

Voice

Email

SMS

In-App Services

Web Chat

Video Chat

Social Media

Post

ResQ has created a proven technical solution that integrates multiple clients’ systems into a single data source, providing a ‘single source of truth’ on performance and customer data. This intelligence holds the key to efficiencies and performance gains through effective analysis and presentation of key data points in real-time.

With real-time performance analytics and dashboards available to ResQ’s agents, team leaders, managers and our clients, we can leverage data to instantly improve performance, ensuring optimal revenue generation and the highest customer experience possible.

Remarkable Results Delivered for our Clients

£165M

Additional revenue generated over a 12-month period for a leading telecoms company, a 43% uplift from the previous year.

24%

NPS uplift over a 12-month period, for a leading communications service provider.

£2.1M

In debt recovered from a portfolio base of £6.2 Million, with just 5 FTE over a 12-month period.

What our clients say

Industries we serve

Telecoms

Energy & Utilities

Banking, Financial Services & Insurance

Technology

Retail & Ecommerce

Public Sector

Consumer Goods

Travel & Hospitality

Healthcare

Media

Automotive

Accreditations

Get in touch

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    Latest news from ResQ

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    14/04/2023

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