Experts in inbound and outbound sales, helping clients grow and nurture their customer base
Helping customers at every stage of the customer journey via multiple channels
ResQ’s Bureau service is perfect for client’s that require a highly flexible team of advisors that can be switched on and off whenever required. Our Bureau service is a shared team resource, meaning our Bureau agents service multiple client accounts, which provides a flexible option where client’s only pay for what they use. Our Agents are fully trained to understand your brand, core messaging, systems and procedures.
A bespoke, multi-channel inbound service, scalable to suit demand changes. Delivered by highly skilled contact centre agents with a wealth of knowledge spanning multiple industry sectors, providing world-class customer service, business query handling and technical support.
An agile solution for brands and retailers who experience or require:
ResQ provide a world-class customer experience through engaged people who live and breathe the customers’ brand, supercharged with the most advanced technologies that keep our clients ahead of the competition. We have created a customer-first digital, data and analytics technical solution that help’s our clients improve operational performance, increasing revenues, driving CX and allowing them to do ‘more with less’.
ResQ has created a proven technical solution that integrates multiple clients’ systems into a single data source, providing a ‘single source of truth’ on performance and customer data. This intelligence holds the key to efficiencies and performance gains through effective analysis and presentation of key data points in real-time.
With real-time performance analytics and dashboards available to ResQ’s agents, team leaders, managers and our clients, we can leverage data to instantly improve performance, ensuring optimal revenue generation and the highest customer experience possible.
Energy & Utilities
Banking, Financial Services & Insurance
Retail & Ecommerce
Travel & Hospitality
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