Our services
Working across the UK and offshore, ResQ is the right choice for sales, customer service, customer retention, loyalty and win-back activity.
Sales
Experts in inbound and outbound sales, helping clients grow and nurture their customer base
- Sales through service
- Customer acquisition
- Upsell and cross-sell
- Customer retention
- Win-back
- Proactive retention
- Insurance and warranty sales
- Appointment setting

Customer service
Empathy and understanding, using AI to improve customer journeys and satisfaction
- Customer service
- Complaints management
- Responsible debt management and collections
- Customer loyalty
- Understand and remap customer journeys
- Identify trends and themes
- Account management
- Payments
- Customer lifetime value

Channels we support
Voice
Web chat
Video chat
SMS
Social media
In-app services
Post
All these channels are available in a fully blended, omnichannel environment. Our iQ tech offers a single source of truth for performance and customer data. This means we can track channels separately even in a fully blended solution.
iQ is also platform agnostic. Want to work with ResQ but stuck in a long telephony contract? We can layer iQ over your existing telephony, providing all the insight benefits with none of the costly implementation.
We overperform client targets in all service areas:
£165m
additional revenue generated over a 12-month period for a leading telecoms company – a 43% uplift from the previous year
24%
NPS uplift over a 12-month period for a leading communications service provider
£2.1m
in recovered debt from a portfolio base of £6.2m, achieved by just 5 FTE over 12-months
Industries we serve
Telecoms
Energy and utilities
Financial services and banking
Technology
Retail and ecommerce
Public sector
Consumer goods
Travel and hospitality
Healthcare
Media
Automotive
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