Who we are

We’re more than just a contact centre outsourcer. With every conversation, we make a positive change to our clients and their customers.

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Our Services

Working across 3 UK sites in Hull and Seaham, ResQ is the No.1 choice for sales, customer service, customer retention, loyalty and win-back activity.

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Why ResQ

Our clients trust us with their most
valuable asset - their customers.
We protect and nurture our clients' brand reputation while delivering revenue growth.

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Case studies

See what we’ve done for our clients and why they continue to partner with ResQ.

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ResQ offers strong sector expertise and a broad range of services, which include:

Sales

B2B & B2C

Experts in inbound and outbound sales, helping clients grow and nurture their customer base

Sales through service
Customer Acquisition
Upsell/Cross Sell
Customer Retention
Win-Back Activity
Proactive Retention
Insurance/Warranty Sales
Appointment Setting

Customer Service

Full Customer Lifecycle

Helping customers at every stage of the customer journey via multiple channels

Customer Service
Responsible Debt Management and Collections
Customer Loyalty
Account Management
Complaints Management
Payments
Customer Lifetime Value

Bureau Service

A highly flexible solution

ResQ’s Bureau service is perfect for client’s that require a highly flexible team of advisors that can be switched on and off whenever required. Our Bureau service is a shared team resource, meaning our Bureau agents service multiple client accounts, which provides a flexible option where client’s only pay for what they use. Our Agents are fully trained to understand your brand, core messaging, systems and procedures.

A bespoke, multi-channel inbound service, scalable to suit demand changes. Delivered by highly skilled contact centre agents with a wealth of knowledge spanning multiple industry sectors, providing world-class customer service, business query handling and technical support.

An agile solution for brands and retailers who experience or require:

Variations in call volumes
Low contact volumes that don’t justify a dedicated team
Start-ups that require a flexible solution
Short-term campaigns
Unpredictable overflow calls
Peak period assistance
Out of business hour’s needs
Campaign requirements all year round

ResQ provide a world-class customer experience through engaged people who live and breathe the customers’ brand, supercharged with the most advanced technologies that keep our clients ahead of the competition. We have created a customer-first digital, data and analytics technical solution that help’s our clients improve operational performance, increasing revenues, driving CX and allowing them to do ‘more with less’.

ResQ deliver omnichannel customer interactions via a comprehensive range of channels, driven by customer demand.

Voice

Email

SMS

In-App Services

Web Chat

Video Chat

Social Media

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ResQ has created a proven technical solution that integrates multiple clients’ systems into a single data source, providing a ‘single source of truth’ on performance and customer data. This intelligence holds the key to efficiencies and performance gains through effective analysis and presentation of key data points in real-time.

With real-time performance analytics and dashboards available to ResQ’s agents, team leaders, managers and our clients, we can leverage data to instantly improve performance, ensuring optimal revenue generation and the highest customer experience possible.