01482 481 200 hello@resqcs.co.uk

Our services

Working across the UK and offshore, ResQ is the right choice for sales, customer service, customer retention, loyalty and win-back activity.

Sales

Experts in inbound and outbound sales, helping clients grow and nurture their customer base

  • Sales through service
  • Customer acquisition
  • Upsell and cross-sell
  • Customer retention
  • Win-back
  • Proactive retention
  • Insurance and warranty sales
  • Appointment setting

Customer service

Empathy and understanding, using AI to improve customer journeys and satisfaction

  • Customer service
  • Complaints management
  • Responsible debt management and collections
  • Customer loyalty
  • Understand and remap customer journeys
  • Identify trends and themes
  • Account management
  • Payments
  • Customer lifetime value

Channels we support

Voice

Web chat

Email

Video chat

SMS

Social media

In-app services

Post

All these channels are available in a fully blended, omnichannel environment. Our iQ tech offers a single source of truth for performance and customer data. This means we can track channels separately even in a fully blended solution.

iQ is also platform agnostic. Want to work with ResQ but stuck in a long telephony contract? We can layer iQ over your existing telephony, providing all the insight benefits with none of the costly implementation.

We overperform client targets in all service areas:

£165m

additional revenue generated over a 12-month period for a leading telecoms company – a 43% uplift from the previous year

24%

NPS uplift over a 12-month period for a leading communications service provider

£2.1m

in recovered debt from a portfolio base of £6.2m, achieved by just 5 FTE over 12-months

Industries we serve

Telecoms

Energy and utilities

Financial services and banking

Technology

Retail and ecommerce

Public sector

Consumer goods

Travel and hospitality

Healthcare

Media

Automotive

Get in touch

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