See the big picture
Understand every customer on every interaction.
ResQ iQ is a powerful AI solution that records 100% of calls, unlocks valuable customer insights and helps agents deliver better service and increased sales. Designed and built by a contact centre, specifically for contact centres.
Capture all your customer conversations clearly and accurately.
Save cost on QA with confidence. iQ Q-AI transcribes with over 99% accuracy and measures against your customised smart scorecard. Calibrated by experienced QA experts, ensuring quality and compliance at every step.
Understand your customers like never before and gain competitive advantage.
Voice of the Customer in iQ gives you a deeper understanding of real-time customer sentiment and issues. This feeds into your strategy and allows for real-time responsiveness. Identify key themes to address at macro level.
Deliver better customer service, reduce complaints and improve compliance.
iQ identifies issues of concern with AI powered complaint flagging that detects trigger words. Tackle issues at source and actively prevent escalation and complaints. Separate CSAT and ASAT scores to see impact of agent vs client service.
Supercharge your sales team with Sales AI and increase revenues.
Built around GRIPS, ResQ’s proprietary sales method and augmented with AI-powered analysis to optimise sales conversions. Provides strategic guidance across the whole sales team and individual coaching maximises performance.
Watch our video that explains more about ResQ iQ and see it in action
What can iQ do for…
Your business
- Improve sales effectiveness
- End-to-end customer journey mapping and metrics
- Understand call volume increases
- Identify challenges across the whole estate
- Decrease cost
- Reduce contact rate
- Improve customer journeys
- Prevent complaint escalation
- Understand the voice of your customers
- Straight-forward set-up
- Better Team Leader:Agent ratios
Your customers
- No background noise on calls
- Check products are sold by the rules
- Audit trail through full call transcription
- Improved CSAT and NPS
- Increased FCR
Your agents
- Faster speed to competency
- Increased sales commissions
- Sell within established rules
- Self-manage with an all-in-one agent desktop
- Save time with automation
- Get instant feedback postinteraction
Features
AI noise cancellation
The AI noise cancelling and voice isolation tech behind iQ means we can transcribe calls with 99% accuracy – this increases FCR, reduces AHT, and unlocks transcription insights
iQ-A
Our all-in-one agent dashboard means agents aren’t wasting time switching between apps, and they’re empowered to self-manage by seeing what they’re doing well, and what they can improve
Fully integrated with major telephony platforms
It doesn’t matter what telephony your centre uses – you can still benefit from iQ, which is fully integrated with all major systems without requiring a complex installation
Scheduler
Our WFM tool is so good we manage agent pay through it – accurately auto-lock hours and manage schedules in one system
Sales Wizards
Custom Sales Wizards built into iQ-A give agents a foolproof way to interact with your sales environment, ensuring orders are accurate
ROAD
ResQ On Any Device means agents in the UK, offshore, and at home all use the same system, maximising consistency and security
High Street CLI
We can brand outbound CLIs with local numbers for your sites and stores, increasing response rates and allowing for co-operation with local offers
Data strategy
Our data strategy team can source, purchase, and blend data on your behalf – maximise sales and keep the detailed reporting
Responsible Telemarketing
Responsible Telemarketing means we don’t abandon calls and reduce wait times – all in compliance with Ofcom regulations
Blended omnichannel
Inbound, outbound, voice, email, webchat – we use a blended environment to maximise productivity, while being able to report on each channel separately
Download our AI whitepaper “Empowerment not Replacement: How AI can Supercharge Human Potential in Contact Centres” to find out more…
Seeing is believing
The best way to understand iQ is to see it in action. Let us know below if you’d like to book a virtual or in-person demo.
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