Outsourced Learning Solutions
Not just training – it’s transformation!!
Are you a sales or service business that depends on your people for success? We have built and fine-tuned a world-class learning solution to help maximise your team’s performance.
Contact us today to find out how we can help your business unlock the full potential of its people.
63% attrition reduction
21% increased trust in leadership
6-week speed to competency improvement
2.2% profitability added to the bottom-line
“By considering our team’s requirements, ResQ’s training lead, Andy, structured a programme that has significantly contributed to improving our sales performance. They adapted their GRIPS sales model, introduced realistic opportunities to practice based on the psychology of selling, and took the time to familiarise themselves with our unique customer base. We look forward to continuing this collaboration in 2025.”
Josh Price, VP SME
SEFE
People have always been critical to success at ResQ, and we have spent decades designing and optimising an award-winning end-to-end system for people development in our contact centres.
We have combined this with the latest theories in neuroscience to deliver successful development programmes for our blue-chip clients.
Due to increasing demand, we have packaged and resourced this programme for delivery to a wider client base.
Our solutions empower individuals to think independently, build confidence, and develop the skills needed to excel in sales / service roles.
Let us bring our extensive knowledge and proven systems to help you get the most from your people.
What we do
- Leadership Development
- Facilitation Workshops
- Return on Investment
- Benchmarking, Embedding and Evaluation
- Learning Design
- Employee Induction Design
- LMS Services
Being a leader is both rewarding and challenging. You’re expected to coach, motivate, inspire and deliver results at pace and under pressure.
Great leaders deliver the best possible outcomes and performance, but not at the cost of being human.
What we do: Build leadership capability through four perspectives:
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- Leader as a person
- Leader as a coach
- Leader with influence
- Leader of business
A suite of high impact facilitation skills workshops led by the National Contact Centre Trainer of the Year.
Whether new to role or wanting to sharpen delivery, we’ve a solution that delivers.
What we do:
Faciliation workshops:
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- Provide practical tools to lead engaging, high-impact sessions
- Give you confidence in your personal facilitation style
- Deliver feedback you can apply immediately
- Create strategies to influence and energise any group
- Demonstrate techniques for managing challenges with ease
In today’s challenging economy, justifying the ROI of learning and development is crucial.
Many clients we work with don’t have a clear method for calculating what needs to be spent and how to measure its impact. This puts L&D budgets under pressure.
We’ve built a system which will help you measure the true impact of training and demonstrate ROI.
What we do:
what we do:
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- Commercial health-check of your learning function
- Identify areas of impact – where you can add the most value
- Implement a system for ongoing measurement
- Build the skill of measuring ROI within your teams
Achieving successful execution and a positive ROI needs an ongoing management process.
What we do:
benchmarking
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- Help you design a strategy to benchmark and embed all your programmes
- Provide tried and tested measurement templates
- Custom design the right follow-up activity and materials for your teams
- Build the skill to create reports and influence stakeholders
Our experienced team will help design and build a customised training solution, unique to you.
It will be effective, engaging and focused on your specific training requirements, built using tried, tested and boundary-pushing methods.
Many of the programmes we created for our people have since been adopted by clients for use in-house.
What we do:
learning design
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- Initial audit to identify the right learning requirements
- Use our design experience, talent and tools to design an effective learning solution
- Make sure learning is aligned to role reality and delivers the performance you need
- Plug design resource gaps or develop your internal design talent
A great induction is the foundation for a great employment.
Is your induction delivering the results you need?
We’ve helped some of the UK’s biggest brands onboard employees into their business. We create impactful induction journeys that help new starters hit the ground running.
What we do:
learning design
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- Understand your business goals and roles to define induction success
- Identify knowledge, skills and behaviour your employees need to succeed
- Design creative onboarding solutions that engage learners, create a memorable impact and achieve your business goals
- Work with you to plan and deliver inductions
To achieve maximum ROI, your development programme needs a place to capture progress and measure results – a learner management system (LMS).
However, off-the-shelf LMS can be expensive and impractical. They also require time and skills to set up and maintain.
Our system, Athena is customised from an industry-leading system. We will take away the cost and headache.
What we do:
learning design
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- Help you engage your people in learning using our own LMS, Athena
- Give you access to our library of learning programmes, content and assets
- Provide a dedicated online learning space for your businesses
- Deliver fully customised LMS solutions based on your individual needs
Meet the
ResQ Learning Solutions Team
With 100 years’ industry experience, our team knows what works.
Kevin Moore – Head of Learning and Leadership
With over 25 years’ experience, Kevin has led high-performing learning teams in some of the UK’s largest companies, building functions both onshore and offshore. He is an expert in commercial learning solutions and in designing systems that measure ROI and business impact.
Andy McConville – Leadership Development Manager & Lead Facilitator
With more than 24 years in Learning & Development, Andy is an award-winning facilitator, recognised as Trainer of the Year at the 2025 National Contact Centre Awards. He delivers practical, evidence-based strategies that drive measurable impact and has been published in the Training Journal as well as speaking at World of Learning.
Ian Emerson – Leadership Capability Specialist
With extensive experience in leadership development and performance transformation, Ian specialises in embedding programmes that turn potential into high performance. Known for precision and cultural influence, he equips leaders with clarity, confidence, and the tools to excel in fast-changing, high-stakes environments.
Neil Dazley – Head of Learning Design
With over 25 years’ experience in learning design, Neil has led teams to create high-quality, timely content across multiple industries. His expertise in learning theory and programme design underpins engaging, skills-focused solutions that build confidence and job readiness.
Matt Wyatt – Design and Technology Manager
With more than 10 years in learning design, Matt specialises in graphic design and video production. He leads a creative team focused on innovation, using the latest tools and trends to deliver learner-centric, visually engaging solutions.