01482 481 200 hello@resqcs.co.uk

Call Centre Roles

We do things differently

ResQ have an award winning recruitment team, winning gold at the 2022 UKCCF awards. We are outstanding at recognising the natural strengths in people. Your first step is a relaxed conversation with one of our Internal Talent Coordinators, which could be the start of a remarkable career journey.

Our Interview process is like no other, we want to get to know the real you. we want you to talk, we want you to be interesting, we are all about personality. So show us who you are!

Where are you on your journey?

I Want a Career at ResQ

The starting point for your new career at ResQ. What we’re about, our vacancies, how to apply.

I've Applied, What Now?

Where we are,
what to expect,
what to prepare.

My Future at ResQ?

Your First Day, Opportunities, Talent Development, Training, New Careers, Benefits and more…

I've Applied, What Now?

Apply

No CV required! All we need is your name and phone number.

Telephone Interview

Our Recruitment team will call you for an informal interview. No need to prepare – we just want to get to know you!

Group Interview Invitation

After passing your phone interview, the next step is to schedule a group interview.

Attend

Time for the most exciting part – we get to meet YOU in person! Get ready to chat and show us the real, awesome you!

Day One

Time for the most exciting part – we get to meet YOU in person! Get ready to chat and show us the real, awesome you!

Our interview process

Telephone interview

After applying, one of our Recruitment Coordinators will contact you for a relaxed phone interview to discuss your strengths and the benefits of working at ResQ.

Group Interview

The next stage is a group interview where you’ll showcase your personality, learn about us, and participate in activities highlighting your strengths.

Your first day

What time do I start?

The recruitment team will advise you what time you start on your first day.

What shall I bring?

Make sure you are dressed for the occasion – business casual Monday to Thursday, dress down on Friday!

£500 advance and lunch is on us!

No need to worry about buying your lunch, your first weeks lunch is on us.

Be a sponge!

Our supercharged training team sets the stage; the spotlight is on you to shine!

My ResQ Future

How does your future look within our amazing company?

What our agents think of ResQ

Karen, Agent

I have worked for ResQ since 2016, I love it and have made many good friends. I can’t thank management enough for all their support with my journey. When I was nominated for Agent of the Year, I couldn’t believe it! I always thought people like me, (being of a certain age) don’t get nominated, let alone win. The support I received from everyone was overwhelming. I am hoping to become a coach in the future as I enjoy helping people.

Phoenix, Agent

I joined ResQ in January 2021, I enjoy pushing myself to work harder to earn as much as possible, while gaining new skills along the way. My career in sales has been supported by my managers, who genuinely care about you doing the best for yourself and want you to succeed. ResQ offer a lot of opportunities and I know when the time is right, I will have been supported to follow the best career path for me.

Katie, Agent

The staff at ResQ I’ve worked with on the Specialist Care team have been wonderful. Chan, James, Matt and Sam have been an absolute dream team and I can’t thank them enough for their support during the campaign, around both work and personal matters. It’s been lovely to be a part of a team that truly care about each other to form tight knit work relationships.

Andrew, Agent

I joined ResQ in October 2023 and have enjoyed every minute of it. The training is brilliant, you never feel like you’re being thrown in at the deep end. The managers are very supportive and want to get the best from you at work, while being caring, empathetic and go above and
beyond on a personal level. The environment is so much more enjoyable than what you would expect a call centre to be. Everyone is extremely friendly and will always go out of their way to help. A genuinely brilliant place to work!

Michael, Agent

When I applied for my job with ResQ, like many others, I thought I’d be here a few months and move on… Three and a half years later and I couldn’t imagine working anywhere else! I’ve never felt so welcomed and cared for in the workplace before nor have I ever worked for a company before who give so much back to their employees. The rewards for doing your job would be more than adequate but there’s always more put in place to ensure the workforce are happy (who else do you know who gets a hog roast van sent in to their work for free?!).
The company is innovative and forever growing but always striving to grow our employees along with it. The fact that the directors can often be found on the stairs gabbing with the team says all it needs to… It sounds cliché but it’s a family.

Nathan, Agent

I joined ResQ early in 2023, and to be honest, I didn’t expect to stay as long as I have. The recruitment process was so welcoming and friendly that it seemed too good to be true. The training and academy were outstanding; the staff were knowledgeable, friendly, and helpful-I can’t fault them. What really made me stay was the ongoing support after leaving the academy, both professionally and personally. I’ve even been accepted into the Leadership Preparation Program (LPP), which shows my commitment to staying for the long haul. I Considering at the beginning I didn’t think I’d like the job and now being on the LPP speaks volumes on how good ResQ is to work for!
I would definitely recommend seizing the opportunity to join if it arises.

What will your future look like?

93% of our Leadership and Support Team vacancies are filled internally

This means that you can be confident that your career aspirations will be supported and satisfied.

There are a wide variety of careers available in various departments, such as:

  • Operations Leadership
  • I.T.
  • Learning and Development
  • Client Services
  • Recruitment
  • Quality Assurance
  • Finance

Career Surgery

This is the perfect step for anyone looking to progress but not sure what area of the business it might be in.

Once you request a Career Surgery, our Internal Talent team will be in touch to book in a call with yourself to discuss the different roles and departments.

Ones to Watch

This is your opportunity to tell us more about specific skills and experience that you have, and express interest in working in any of our Support departments.

Our Internal Talent team will proactively contact you when any vacancies that you may be, interested in arise.

Self Development

You will have access to our Learning Library which has a wide variety of Learning and Development content that will help you to gain the knowledge and skills to further your career.

Fancy a career in Recruitment?

Meet Chris, a member of our fantastic recruitment team as he talks about his day. Could this be you?

Considering a career in Operations Leadership?

Many of our Senior Leadership Team were promoted from within, do you fancy it?

This is what John Nicholsons’ day looks like

From Agent to Resource Planner

This was John before he was promoted, do you have similar aspirations?