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We deliver competitive advantage by delighting your customers through a world-class service, whilst helping our clients to grow and nurture their customer base.

Our people coupled with cutting-edge technology and operational innovation, means we are the best at delivering customer care and sales on behalf of our clients and their customers.

Our story

Founded in 2006, ResQ wanted to change the way contact centres work, with a firm belief that there was a better way of doing things.

Regardless of background or experience, we wanted to create a business that invested in people, giving them the skills to thrive and develop a career that allows them to be the best they can be. It was our founders’ belief that creating a workplace culture like no other would produce industry-leading results for our clients… and it worked!

And so, from ResQ being founded with just 10 agents and one client… Today, the company continues to grow:

15+ Years Expertise & Experience

15+ Years Expertise & Experience

3 UK Sites (Hull & Seaham)

3 UK Sites (Hull & Seaham)

2000 Employees

2000 Employees

£51M+ Revenue (FY 2021)

£51M+ Revenue (FY 2021)

Outstanding company to work for accreditation

Outstanding company to work for accreditation

15+ Clients

15+ Clients

8 Million Interactions Every Year

8 Million Interactions Every Year

10 FCA Accreditations

10 FCA Accreditations

6 ISO Accreditations

6 ISO Accreditations

Award-Winning Services

Award-Winning Services

Crown Commercial Service Supplier

Crown Commercial Service Supplier

Introduction to Services

Working across 3 sites in Hull and Seaham, ResQ is the No.1 choice for sales, customer service, retention, loyalty and win-back activity.

Find out more

The Executive Team

Nic Marshall

Nic Marshall

Chairman

Gill Marchbank

Gill Marchbank

Chief Executive Officer

Matt Marshall

Matt Marshall

Chief Commercial Officer

Giles Cook

Giles Cook

Chief Technology Officer

Matt Gray

Matt Gray

Chief Operating Officer

Senior Leadership Team

Steve Thompson

Steve Thompson

Director of People

Lee Candler

Lee Candler

Director of Client Strategy

John Cadden

John Cadden

Director of Business Governance

John Nicholson

John Nicholson

Director of Operations

Meet the team

Paul Anderson

Paul Anderson

Head of Finance

Will Marchbank

Will Marchbank

Head of Data & Analytics

Stephen Appleby

Stephen Appleby

Commercial Finance Manager

Andy Smith

Andy Smith

Head of Talent

Neil Dazley

Neil Dazley

Head of Learning and Development

Ben Guthrie

Ben Guthrie

Head of Client Implementation

Macer Green

Macer Green

Head of Client Services

Daniel Wardill

Daniel Wardill

Account Director

John Brown

John Brown

Head of Operations

Debbie Charlton

Debbie Charlton

Head of People

Kevin Moore

Kevin Moore

Head of Training Delivery

Stefanie Butler

Stefanie Butler

Head of Engagement and Internal Comms

Jamie Rugg

Jamie Rugg

Call Centre Manager

Our Values

Our values are straightforward, simple and at the core of everything we do.

star

Innovative
Search for a better solution and repeat.

flag

Collaborative
Do great things often and together.

people

Honest
Be yourself and hold your head high.

star-trophy

Competitive
Work fair, work hard, work for success.

enjoy-confetti

Enjoy
Make work fun!

Our Clients

ResQ have multiple clients across a range of industries, including telecoms, broadband, energy, financial services and retail. ResQ are also one of just 15 companies who hold a place on the UK Government’s Crown Commercial Services (CCS) Framework as an approved supplier for contact centre services within the public sector. Some of our clients include:

Digital Transformation Results: Client Case Study

£20.4M

in additional revenue generated over a 12-month period

10%

reduction in call handling times

47

additional sales per agent per month