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Make the change

Who we are and what we do are two separate things. But together, they’re what make us so successful.

Who we are is a team of passionate and driven individuals who care about being the best we can be, for ourselves, our colleagues and our clients.

What we do is support our clients by providing faultless customer service and conversations that actually help. We offer a helping hand to businesses who want to provide their customers with a five-star service and positive outcomes.

Changing contact centres with every conversation

Based across three sites in the UK, we are a team of passionate individuals who really care about customer support, and each year, we have more than 8 million customer conversations on behalf of our clients.

Our story

Back in 2006, we set out to change the way contact centres work. We knew there was a better way of doing things and that with the right tech and the right people, we could provide world-class customer service on behalf of clients across the globe.

We launched ResQ with just 12 agents and today, we work with 1,350 amazing people across three successful UK sites.

Our values

Our values are straightforward, simple, and at the core of everything we do.

Innovative

Innovative

Search for a better solution and repeat.

Collaborative

Collaborative

Do great things often and together.

Honest

Honest

Be yourself and hold your head high.

Competitive

Competitive

Work fair, work hard, work for success.

Enjoy

Enjoy

Make work fun!

Meet the team

Meet the team

Our people are what make us so great. We work with the best in the business and are proud to have them on board. Get to know a bit more about the team here and find out what they love about life at ResQ.

Say hello

Latest news from ResQ

The CX Files Podcast Blog 2: Shaping Futures: Careers and Progression at ResQ

21/01/2022

Gill Marchbank our CEO, was a recent guest on the CX Files Podcast, hosted by Mark Hillary, a world-renowned CX...

Read more

The CX Files Podcast Blog 1: The Journey to World Class Company Culture and Employee Satisfaction

13/01/2022

Our CEO Gill Marchbank was interviewed by Mark Hillary of The CX Files Podcast in December, who is a world-renowned...

Read more

ResQ receives Silver Award for the Best Health and Wellbeing Programme and are Highly Commended for their Employee Engagement Programme at the ECCCSAs

10/01/2022

The team at ResQ are overjoyed to have received the Silver Award for Best Health & Wellbeing Programme at the European

Read more

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