Who we are and what we do are two separate things. But together, they’re what make us so successful.
Who we are is a team of passionate and driven individuals who care about being the best we can be, for ourselves, our colleagues and our clients.
What we do is support our clients by providing faultless customer service and conversations that actually help. We offer a helping hand to businesses who want to provide their customers with a five-star service and positive outcomes.
Based across three sites in the UK, we are a team of passionate individuals who really care about customer support, and each year, we have more than 8 million customer conversations on behalf of our clients.
Back in 2006, we set out to change the way contact centres work. We knew there was a better way of doing things and that with the right tech and the right people, we could provide world-class customer service on behalf of clients across the globe.
We launched ResQ with just 12 agents and today, we work with 1,350 amazing people across three successful UK sites.
Our values are straightforward, simple, and at the core of everything we do.
Innovative
Search for a better solution and repeat.
Collaborative
Do great things often and together.
Honest
Be yourself and hold your head high.
Competitive
Work fair, work hard, work for success.
Enjoy
Make work fun!
Our people are what make us so great. We work with the best in the business and are proud to have them on board. Get to know a bit more about the team here and find out what they love about life at ResQ.
Say hello21/01/2022
Gill Marchbank our CEO, was a recent guest on the CX Files Podcast, hosted by Mark Hillary, a world-renowned CX...
Read more13/01/2022
Our CEO Gill Marchbank was interviewed by Mark Hillary of The CX Files Podcast in December, who is a world-renowned...
Read more10/01/2022
The team at ResQ are overjoyed to have received the Silver Award for Best Health & Wellbeing Programme at the European
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