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Make the change

Who we are and what we do are two separate things. But together, they’re what make us so successful.

Who we are is a team of passionate and driven individuals who care about being the best we can be, for ourselves, our colleagues and our clients.

What we do is support our clients by providing faultless customer service and conversations that actually help. We offer a helping hand to businesses who want to provide their customers with a five-star service and positive outcomes.

Changing contact centres with every conversation

Based across three sites in the UK, we are a team of passionate individuals who really care about customer support, and each year, we have more than 8 million customer conversations on behalf of our clients.

Our story

Back in 2006, we set out to change the way contact centres work. We knew there was a better way of doing things and that with the right tech and the right people, we could provide world-class customer service on behalf of clients across the globe.

We launched ResQ with just 12 agents and today, we work with 1,350 amazing people across three successful UK sites.

Our values

Our values are straightforward, simple, and at the core of everything we do.

Innovative

Innovative

Search for a better solution and repeat.

Collaborative

Collaborative

Do great things often and together.

Honest

Honest

Be yourself and hold your head high.

Competitive

Competitive

Work fair, work hard, work for success.

Enjoy

Enjoy

Make work fun!

Meet the team

Meet the team

Our people are what make us so great. We work with the best in the business and are proud to have them on board. Get to know a bit more about the team here and find out what they love about life at ResQ.

Say hello

Latest news from ResQ

ResQ achieves coveted spot on UK Government’s Crown Commercial Services Framework

14/09/2021

ResQ, the leading outsourced contact centre specialist, has today announced that it has secured a place on the Crown Com

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ResQ are Finalists in the 2021 ECCCSA Awards!

08/09/2021

We are delighted to announce that ResQ has been selected as Finalists in the 2021 European Contact Centre & Customer Ser

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ResQ opens third site in Hull’s newly refurbished Hammonds building

07/07/2021

ResQ, the leading outsourced contact centre specialist, has officially opened its new office in the iconic Hammonds of H

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