ResQ At A Glance
Excellence in Customer Engagement
We recognise that your customers are becoming more demanding, harder to satisfy and more sophisticated. ResQ provides innovation, differentiation, agility and delivers customer management strategies that meet these challenges head on.
We provide the most efficient and effective use of technology and process to ensure that the customer journey is maximised meaning your customers remain engaged with your brand. This approach enables your business to enhance its relationship with your customers, building loyalty and increased revenue potential.
We are customer obsessed!
Experts in delivering regulatory compliance
ResQ has a strong reputation for our quality and compliance standards.
Our definition of quality isn’t just about offering a service that exceeds the standard, it’s also about the reputation we and our partners gain for consistently delivering a customer experience that is “above and beyond”.
We consistently deliver what we promise; quality is critical to satisfying customers and retaining their loyalty so they will continue to be a customer and an advocate of your brand and service.
Embracing compliance, we use leading edge technology, unparalleled knowledge and truly refined operational expertise to guarantee piece of mind and certainty that your programme will be operating compliantly.
Expert in Understanding Your Needs
Our partner relationships are based on communication, not assumptions. Our investment starts with you: understanding what you need, so we can present options that make sense for you.
We have a fresh approach to partnerships and service delivery that enables us to positively change the outcome of your business objectives.
Building a relationship with you is a cornerstone of our strategy. From the first point of contact, our teams will stay with you. The people who build the proposal and deliver the pitch will be part of your operational and client services team.
Ideas come from great conversations and collaboration and an overwhelming understanding of what you and your customers want.
Work done well, with a personal touch. That’s our commitment!
Experts in improving connection rates
We know that to help you speak to more customers, you need to speak to more customers! That doesn’t always mean more people or more hours in the day, so we need to be more efficient with those people and hours.
And that’s what we’re good at.
Through effective data management plans and established data supplier relationships, we offer conversion and connection rates that out-perform our competitors.
Leading edge technology combined with a bespoke dialling platform allows us to maximise the data we have and also remarkably uplift the number of calls being answered and received.
Scalable Service Solutions
Our national centres and operational capability, combined with our IT solution and infrastructure allows ResQ to bring on new programmes of any size; quickly.
With our dedicated in-house recruitment and training teams, along with over one thousand CV’s being submitted each month, we can quickly have high performing teams in place.
At ResQ, there are no barriers to growth.
We can help you. Let's talk?
We’d love to talk to you to understand your needs and see how we can work with you to achieve and excel your goals.