ResQ, the leading outsourced contact centre specialists, has today announced that it has committed to a new 33,000 sq. ft office space in the iconic Hammonds of Hull building to accommodate increased capacity for its long-standing partnership with Vodafone UK. This expansion will provide ResQ with a new purpose-built site for the Vodafone partnership, with 500 agent stations, as well as retaining the existing George Street office, creating new jobs for the local area.
Home of the infamous department store, Hammonds, the building has a rich history having been part of Hull city centre since 1821. After being razed to the ground and then rebuilt following the Blitz in 1941, the local people have expressed a strong affinity with the building and so, the news of a major refurbishment by one of the city’s largest employers was met with much delight. With a new roof and over 470 windows replaced, the inside will feature a huge atrium to open up the historic building so visitors can see its vast scale.
Jon Shaw, Head of UK Consumer Sales channels at Vodafone UK comments: “Our partnership with ResQ is going from strength to strength and we really value the honesty and openness of the team. Their ability to collaborate and share ideas and solutions is second to none and we’re looking forward to continuing our work with the team, helping us to provide the best possible customer service experience and keep the UK connected.”
ResQ’s partnership with Vodafone dates back to September 2018 where it started out as a 100-strong dedicated team providing support to existing customers. ResQ now has over 450 people supporting the Vodafone contract, all of whom are currently working from home due to COVID-19. The partnership was also recently recognised as a finalist in the Best Outsourcing Partnership (Large) category as part of the 2020 European Contact Centre and Customer Service Awards – the results of which have been delayed until March 2021.
"2020 has been a unique and challenging year for all businesses across the country and so, we’re incredibly proud to be bucking the trend and continuing to grow. This new office is testament to the commitment of our people in delivering the highest quality service to Vodafone and its customers. It’s the team’s absolute dedication that has made this possible".