The Company recognises that we must integrate our business values and operations to meet the expectations of our stakeholders. These include customers, employees, investors, suppliers, the community and the environment. By demonstrating our commitment to Corporate Social Responsibility the Company aims to align its business values, purpose and strategy with those of our clients, whilst embedding such responsible and ethical principles into everything we do.
The Company will: –
Recognise that our social, economic and environmental responsibilities to these stakeholders are
integral to our business. We aim to demonstrate these responsibilities through our actions and within
our corporate policies:
• Take seriously all feedback that we receive from our stakeholders and, where possible,
maintain open dialogue to ensure that we fulfil the requirements outlined within this policy.
• Be open and honest in communicating our strategies, targets, performance and governance
to our stakeholders in our continual commitment to sustainable development.
• Make the necessary resources available to realise our corporate responsibilities. The
responsibility for our performance on this policy rests with all employees.
• Ensure a high level of business performance while minimising and effectively managing risk
ensuring that we uphold the values of honesty, partnership and fairness in our relationships
with all our stakeholders.
• Support the development of our external stakeholders via training courses and the use of our
facilities for all of our business partners to hold seminars and industry meetings.
• Ensure that our contracts clearly set out the agreed terms, conditions and the basis of our
relationship and will operate in a way that safeguards against unfair business practices.
• Encourage suppliers and contractors to adopt responsible business policies and practices.
• Register and resolve customer complaints in accordance with our standards of service.
• Support and encourage our employees to help local community organisations and activities in
our region, particularly our chosen charities.
• Operate an equality and diversity policy for all current and potential future employees and will
offer our employees clear and fair terms of employment and provide resources to enable their
• Provide safeguards to ensure that all employees of whatever nationality, colour, race or
religious belief are treated with respect and without sexual, physical or mental harassment.
• Provide, and strive to maintain, a clean, healthy and safe working environment in line with our
Health and Safety policy and safe systems of work.
• Develop environmental policies and objectives as part of the business planning cycle.
We have created an inclusive culture where everyone can be themselves. We support our people every step of the way giving them the skills to thrive and be the best they can be and we strive to eliminate any gender bias in our reward structures and believe that equal pay is morally the right thing to do. Our UK gender pay gap report 2020 sets out details of our gender pay gap which highlights significant improvements since our last report (2018). Both of our sites have a mean gender pay gap that is below the national average. This is largely as a result of having more females in management roles.
To continue being an employer of choice and a ‘world-class company to work for’, we will remain committed to promoting equality and diversity throughout the business. We will take the necessary steps to review both our recruitment and equal opportunities and succession planning / career development processes as we endeavor to close the gap further over time.
Published in accordance with the Modern Slavery Act 2015, this statement outlines the steps taken by ResQ to prevent modern slavery and human trafficking throughout our business.
ResQ believe that everyone is entitled to basic rights and freedoms, whoever they are and where they live. As such, ResQ are against any and all form of modern slavery and Human Trafficking. ResQ also want to ensure that all our suppliers, clients and any other third parties that have connections with us share the same beliefs.
ResQ have and maintain several policies around Modern Slavery. These are available to view by all employees, are shared with our clients and other associated Third Parties accordingly. These also can be provided upon request at any time.
ResQ conducts business in accordance with the Ethical Trading Initiative Base Codes and are committed to.
For all of our clients, suppliers and Third Party Associates, ResQ ensure that there is a high level of understanding of the risks of Modern Slavery. ResQ also require and review regularly that they follow accordingly with the ETI Base Codes.
These are listed below.
ResQ are committed to
The Company encourages employees to raise issues which concern them at work. Employees may be worried that by reporting such issues they will be opening themselves up to detrimental treatment, or risking their job security; all staff have statutory protection if they make a disclosure in the right way.
There is no question of employees having to prove anything about the allegation they are making but they must reasonably believe that the information they have tends to show some malpractice and that it is in the public interest to disclose this information.
If there is anything which employees think the Company should know about they should use the procedure outlined in the Whistleblowing policy. By discovering malpractice at an early stage the Company stands a good chance of taking the necessary steps to safeguard the interests of all staff and protect the organisation. In short, employees should not hesitate to ‘blow the whistle’ on malpractice.
All instances reported are actioned within 2 hours and reported to the SLT (Senior Leadership Team).
Identifying Modern Slavery
Modern slavery may be found in our business, our supply chains, and outsourced activities.
There is no typical victim of modern slavery, and some victims do not understand they have been exploited or that they are entitled to help and support. However, the following key signs could indicate that someone may be a victim of modern slavery, human trafficking, or forced labour:
The above list is not exhaustive. A person may display a number of the indicators set out above, but they may not necessarily be a victim of slavery or trafficking.
Responsibility and Due Diligence
ResQ’ Board, Directors and Senior Management will take responsibility for implementing this statement and provide adequate resources to ensure that Modern Slavery is not taking place within the business or its supply chains.
If we find any suppliers who are not compliant with our policies, or provide inadequate information, we will work with them to improve their performance. In cases of persistent non-compliance, ResQ may consider terminating the business relationship as soon as possible
Employees who do not follow the policy will be given the opportunity to receive additional training, if their behaviour does not improve, they may face disciplinary action.
Approval and Publication
This statement has been approved by the Board in accordance with the requirements of section 54(1) of the Modern Slavery Act 2015, which applies to ResQ for Year ending 31st October 2023
Director of People, ResQ Limited
1. Important information and who we are
2. The data we collect about you
3. How is your personal data collected
4. How we use your personal data
5. Disclosures of your personal data
6. International transfers
7. Data security
8. Data retention
9. Your legal rights
website (regardless of where you visit it from), and tell you about your privacy rights and how the law
ResQ acts as a data processor on behalf of our clients (who are data controllers) in respect of personal
data supplied to us in relation to their customers for use in our service delivery for them. Please note
provided in a layered format so you can click through to the specific areas set out below. Alternatively,
you can download a pdf version of the policy here. Please also use the Glossary to understand the
1. IMPORTANT INFORMATION AND WHO WE ARE
2. THE DATA WE COLLECT ABOUT YOU
3. HOW IS YOUR PERSONAL DATA COLLECTED?
4. HOW WE USE YOUR PERSONAL DATA
5. DISCLOSURES OF YOUR PERSONAL DATA
6. INTERNATIONAL TRANSFERS
7. DATA SECURITY
8. DATA RETENTION
9. YOUR LEGAL RIGHTS
1. Important information and who we are
data through your use of this website, including any data you may provide to us through this website.
This website is not intended for children and we do not knowingly collect data relating to children.
policy we may provide on specific occasions when we are collecting or processing personal data about
other notices and privacy policies and is not intended to override them.
issued on behalf of the ResQ Group so when we mention “ResQ”, or “we”, “us” or “our” in this privacy
policy, we are referring to the relevant company in the ResQ Group responsible for processing your
data. We will let you know which entity will be the controller for your data when you purchase a
product or service with us. ResQ Limited is the controller and responsible for this website.
We have appointed a data privacy manager who is responsible for overseeing questions in relation to
exercise your legal rights, please contact the data privacy manager using the details set out below.
privacy manager in the following ways:
Full name of legal entity: ResQ Limited
Title of Data Privacy Manager: Director of Business Governance
Email address: email@example.com
Postal address: Hammonds of Hull, 1 Paragon Street, Hull, HU1 3JZ
Telephone number: 01482 481 200
You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO),
the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however,
appreciate the chance to deal with your concerns before you approach the ICO so please contact us
in the first instance.
Historic versions can be obtained by contacting us.
It is important that the personal data we hold about you is accurate and current. Please keep us
informed if your personal data changes during your relationship with us.
This website may include links to third-party websites, plug-ins and applications. Clicking on those
links or enabling those connections may allow third parties to collect or share data about you. We do
not control these third-party websites and are not responsible for their privacy statements. When you
2. The data we collect about you
Personal data, or personal information, means any information about an individual from which that
person can be identified. It does not include data where the identity has been removed (anonymous
We may collect, use, store and transfer different kinds of personal data about you which we have
grouped together as follows:
• Identity Data includes first name, maiden name, last name, username or
similar identifier, marital status, title, date of birth and gender.
• Contact Data includes billing address, delivery address, email address and
• Financial Data includes bank account and payment card details.
• Transaction Data includes details about payments to and from you and
other details of products and services you have purchased from us.
• Technical Data includes internet protocol (IP) address, your login data,
browser type and version, time zone setting and location, browser plugin types and versions, operating system and platform, and other
technology on the devices you use to access this website.
• Profile Data includes your username and password, purchases or orders
made by you, your interests, preferences, feedback and survey
• Usage Data includes information about how you use our website,
products and services.
• Marketing and Communications Data includes your preferences in
receiving marketing from us and our third parties and your
We also collect, use and share Aggregated Data such as statistical or demographic data for any
purpose. Aggregated Data could be derived from your personal data but is not considered personal
data in law as this data will not directly or indirectly reveal your identity. For example, we may
aggregate your Usage Data to calculate the percentage of users accessing a specific website feature.
However, if we combine or connect Aggregated Data with your personal data so that it can directly or
indirectly identify you, we treat the combined data as personal data which will be used in accordance
We do not collect any Special Categories of Personal Data about you (this includes details about your
race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade
union membership, information about your health, and genetic and biometric data). Nor do we collect
any information about criminal convictions and offences.
If you fail to provide personal data
Where we need to collect personal data by law, or under the terms of a contract we have with you,
and you fail to provide that data when requested, we may not be able to perform the contract we
have or are trying to enter into with you (for example, to provide you with goods or services). In this
case, we may have to cancel a product or service you have with us but we will notify you if this is the
case at the time.
3. How is your personal data collected?
We use different methods to collect data from and about you including through:
• Direct interactions. You may give us your Identity, Contact and Financial
Data by filling in forms or by corresponding with us by post, phone, email
or otherwise. This includes personal data you provide when you:
• apply for our products or services;
• (where applicable) subscribe to our service or publications;
• request marketing to be sent to you; or
• give us feedback or contact us.
• Automated technologies or interactions. As you interact with our
website, we will automatically collect Technical Data about your
equipment, browsing actions and patterns. We collect this personal data
by using cookies, server logs and other similar technologies. We may also receive Technical Data about you if you visit other websites employing
• Third parties or publicly available sources. We will receive personal data
about you from various third parties and public sources as set out below:
• Technical Data from the following parties:
• analytics providers such as Google based outside the
• advertising networks based inside or outside the EU;
• search information providers based inside or outside
• Contact, Financial and Transaction Data from providers of technical,
payment and delivery services based inside or outside the EU.
• Identity and Contact Data from data brokers or aggregators based inside
or outside the EU.
• Identity and Contact Data from publicly available sources such as
Companies House and the Electoral Register based inside the EU.
4. How we use your personal data
We will only use your personal data when the law allows us to. Most commonly, we will use your
personal data in the following circumstances:
• Where we need to perform the contract we are about to enter into or
have entered into with you.
• Where it is necessary for our legitimate interests (or those of a third party)
and your interests and fundamental rights do not override those
• Where we need to comply with a legal obligation.
Click here to find out more about the types of lawful basis that we will rely on to process your personal data.
Purposes for which we will use your personal data
We have set out below, in a table format, a description of all the ways we plan to use your personal
data, and which of the legal bases we rely on to do so. We have also identified what our legitimate
interests are where appropriate.
Note that we may process your personal data for more than one lawful ground depending on the
specific purpose for which we are using your data. Please contact us if you need details about the
specific legal ground we are relying on to process your personal data where more than one ground
has been set out in the table below.
We strive to provide you with choices regarding certain personal data uses, particularly around
marketing and advertising. You can change your marketing preferences (including opting out of
marketing messages from us) at any time – see the section entitled Opting Out below.
Promotional offers from us
We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think
you may want or need, or what may be of interest to you. This is how we decide which products,
services and offers may be relevant for you (we call this marketing).
You will receive marketing communications from us if you have requested information from us or
purchased goods or services from us and you have not opted out of receiving that marketing.
We will not share your personal data with any third party for marketing purposes.
You can ask us to stop sending you marketing messages at any time or update your marketing
preferences by following the opt-out links on any marketing message sent to you, by contacting us
at firstname.lastname@example.org any time.
Where you opt out of receiving these marketing messages, this will not apply to personal data
provided to us as a result of a service purchased, service experience or other transactions.
You can set your browser to refuse all or some browser cookies, or to alert you when websites set or
become inaccessible or not function properly. For more information about the cookies we use, please
see our Cookies Policy.
Change of purpose
We will only use your personal data for the purposes for which we collected it, unless we reasonably
consider that we need to use it for another reason and that reason is compatible with the original
purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible
with the original purpose, please contact us.
If we need to use your personal data for an unrelated purpose, we will notify you and we will explain
the legal basis which allows us to do so.
Please note that we may process your personal data without your knowledge or consent, in
compliance with the above rules, where this is required or permitted by law.
5. Disclosures of your personal data
We may share your personal data with the parties set out below for the purposes set out in the table
Purposes for which we will use your personal data above.
• Internal Third Parties as set out in the Glossary.
• External Third Parties as set out in the Glossary.
• Specific third parties listed in the table Purposes for which we will use
your personal data above.
• Third parties to whom we may choose to sell, transfer or merge parts of
our business or our assets. Alternatively, we may seek to acquire other
businesses or merge with them. If a change happens to our business, then
the new owners may use your personal data in the same way as set out
We require all third parties to respect the security of your personal data and to treat it in accordance
with the law. We do not allow our third-party service providers to use your personal data for their
own purposes and only permit them to process your personal data for specified purposes and in
accordance with our instructions.
6. International transfers
We do not transfer your personal data outside the European Economic Area (EEA).
7. Data security
We have put in place appropriate security measures to prevent your personal data from being
accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit
access to your personal data to those employees, agents, contractors and other third parties who have
a business need to know. They will only process your personal data on our instructions and they are
subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you
and any applicable regulator of a breach where we are legally required to do so.
8. Data retention
How long will you use my personal data for?
We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we
collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or
reporting requirements. We may retain your personal data for a longer period in the event of a
complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship
To determine the appropriate retention period for personal data, we consider the amount, nature and
sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your
personal data, the purposes for which we process your personal data and whether we can achieve
those purposes through other means, and the applicable legal, regulatory, tax, accounting or other
By law we have to keep basic information about our customers (including Contact, Identity, Financial
and Transaction Data) for six years after they cease being customers for tax purposes.
In some circumstances you can ask us to delete your data: see your legal rights below for further
In some circumstances we will anonymise your personal data (so that it can no longer be associated
with you) for research or statistical purposes, in which case we may use this information indefinitely
without further notice to you.
9. Your legal rights
Under certain circumstances, you have rights under data protection laws in relation to your personal
data. Please click on the links below to find out more about these rights:
• Request access to your personal data.
• Request correction of your personal data.
• Request erasure of your personal data.
• Object to processing of your personal data.
• Request restriction of processing your personal data.
• Request transfer of your personal data.
• Right to withdraw consent.
If you wish to exercise any of the rights set out above, please contact us.
No fee usually required
You will not have to pay a fee to access your personal data (or to exercise any of the other rights).
However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive.
Alternatively, we could refuse to comply with your request in these circumstances.
What we may need from you
We may need to request specific information from you to help us confirm your identity and ensure
your right to access your personal data (or to exercise any of your other rights). This is a security
measure to ensure that personal data is not disclosed to any person who has no right to receive it. We
may also contact you to ask you for further information in relation to your request to speed up our
Time limit to respond
We try to respond to all legitimate requests within one month. Occasionally it could take us longer
than a month if your request is particularly complex or you have made a number of requests. In this
case, we will notify you and keep you updated.
Legitimate Interest means the interest of our business in conducting and managing our business to
enable us to give you the best service/product and the best and most secure experience. We make
sure we consider and balance any potential impact on you (both positive and negative) and your rights
before we process your personal data for our legitimate interests. We do not use your personal data
for activities where our interests are overridden by the impact on you (unless we have your consent
or are otherwise required or permitted to by law). You can obtain further information about how we
assess our legitimate interests against any potential impact on you in respect of specific activities by
Performance of Contract means processing your data where it is necessary for the performance of a
contract to which you are a party or to take steps at your request before entering into such a contract.
Comply with a legal obligation means processing your personal data where it is necessary for
compliance with a legal obligation that we are subject to.
Internal Third Parties
Other companies in the ResQ Group acting as joint controllers or processors and who are based in the
United Kingdom and provide IT and system administration services and undertake leadership
External Third Parties
Service providers acting as processors based in the EEA who provide IT and system administration
• Professional advisers acting as processors or joint controllers including
lawyers, bankers, auditors and insurers based in the United Kingdom who
provide consultancy, banking, legal, insurance and accounting services.
• HM Revenue & Customs, regulators and other authorities acting as
processors or joint controllers based in the United Kingdom who require
reporting of processing activities in certain circumstances.
YOUR LEGAL RIGHTS
You have the right to:
• Request access to your personal data (commonly known as a “data subject access request”).
This enables you to receive a copy of the personal data we hold about you and to check that
we are lawfully processing it.
• Request correction of the personal data that we hold about you. This enables you to have any
incomplete or inaccurate data we hold about you corrected, though we may need to verify
the accuracy of the new data you provide to us.
• Request erasure of your personal data. This enables you to ask us to delete or remove personal
data where there is no good reason for us continuing to process it. You also have the right to
ask us to delete or remove your personal data where you have successfully exercised your
right to object to processing (see below), where we may have processed your information
unlawfully or where we are required to erase your personal data to comply with local law.
Note, however, that we may not always be able to comply with your request of erasure for
specific legal reasons which will be notified to you, if applicable, at the time of your request.
• Object to processing of your personal data where we are relying on a legitimate interest (or
those of a third party) and there is something about your particular situation which makes you
want to object to processing on this ground as you feel it impacts on your fundamental rights
and freedoms. You also have the right to object where we are processing your personal data
for direct marketing purposes. In some cases, we may demonstrate that we have compelling
legitimate grounds to process your information which override your rights and freedoms.
• Request restriction of processing of your personal data. This enables you to ask us to suspend
the processing of your personal data in the following scenarios:
o If you want us to establish the data’s accuracy.
o Where our use of the data is unlawful but you do not want us to erase it.
o Where you need us to hold the data even if we no longer require it as you need it to
establish, exercise or defend legal claims.
o You have objected to our use of your data but we need to verify whether we have
overriding legitimate grounds to use it.
• Request the transfer of your personal data to you or to a third party. We will provide to you,
or a third party you have chosen, your personal data in a structured, commonly used,
machine-readable format. Note that this right only applies to automated information which
you initially provided consent for us to use or where we used the information to perform a
contract with you.
• Withdraw consent at any time where we are relying on consent to process your personal data.
However, this will not affect the lawfulness of any processing carried out before you withdraw
your consent. If you withdraw your consent, we may not be able to provide certain products
or services to you. We will advise you if this is the case at the time you withdraw your consent.