Latest News


ResQ maintain excellence with Uswitch

ResQ and Uswitch reflect on their first month of working from home and how, by working together, they have not only…

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Get to know our team leaders

Aimee Dixon Describe your leadership style in three words. Determined, competitive and very sarcastic. What piece of advice would you give…

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Celebrating 14 years of ResQ

ResQ was founded in 2006. We knew there was a better way of doing things and wanted to provide a service…

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How the coronavirus pandemic is set to impact the contact centre industry

Our Sales Director, Matt Marshall, has over 25 years experience in the contact centre industry. During this time he has seen…

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ResQ’s Top Tips for Engaging Homeworkers

On day one of our homeworking setup plan, we asked ourselves, “How do we get the teams working remotely while keeping…

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The tech solution that enabled 90% of our staff to work safely from home

To find out more about ResQ’s speedy homeworking transition, we spoke with Giles Cook, our Chief Technical Officer. Read on to…

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ResQ Call Centre Staff Praise Their Employer’s Actions During The Coronavirus Crisis

ResQ contact centre staff praise their employer for adapting to the coronavirus situation and enabling almost 1,000 sales agents to work…

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Gender Pay Gap Report 2018

ResQ is committed to being an employer of choice and promotes equality and diversity throughout the business.We strive to eliminate any…

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ResQ invites pensioners in Hull for Afternoon Tea

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150 new jobs created in Seaham by ResQ

ResQ, the privately owned UK contact centre business, is announcing today that it is recruiting 150 more people to join its…

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CEO BLOG – Save our High Streets

2018 was another year of casualties for the British High Street, not just independent retailers, but also some of the big…

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When all they want for Christmas is great customer service… and you can’t deliver!

If you Google the term ‘customer service’ it’s rarely followed by the words ‘fantastic’, ‘wonderful’ or ‘outstanding’. Social media is packed…

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