ResQ Big Breakfast: A Morning of Information and Celebration At ResQ, we thrive on connection, collaboration, and celebrating our shared success. Our recent Big Breakfast event was a fantastic opportunity to bring everyone together, reflect on 2024, and set an...

ResQ has over 18 years’ track record successfully managing contact centres for Big Six energy clients. In fact, a recent calculation revealed that across the current UK team we have 1153 years of experience in the energy sector. The UK energy sector is currently...

Our continued growth as the energy market comes back to life was recently profiled in BusinessLive. Click the link below to read more: ResQ eyes 2,500 headcount within months as it plugs back into the energy market – Business...

With the news this week that debt collectors from Arvato Financial Solutions had been found force fitting prepayment energy meters in the homes of vulnerable people, we believe it’s more important than ever for companies to look at responsible solutions to debt...

ResQ team up with Hull City Council to renovate second floor of iconic building as part of the ‘levelling up’ agenda ResQ, the leading outsourced contact centre specialist, has announced that it will be taking over the second floor of the Hammonds of Hull building, in...

ResQ have been shortlisted for two categories at the 2023 Hull BID Awards: Commitment to Health & Well-being Award Outstanding Team or Employee Award – Recruitment and Learning & Development teams We are delighted to have been recognised once more for...

ResQ has today announced that they have been named as ‘Business of the Year’ (over 51 employees) at the 2022 Hull Live Business Awards, held at the Double Tree by Hilton, in Kingston Upon Hull. To be recognised for the company’s contributions to the city of Hull’s...

ResQ, the multi award-winning outsourced contact centre specialist, has today announced that they have received not one, but two awards at the highly acclaimed UK Contact Centre Forum Awards, held on the evening of Friday 4th November in Egham, Surrey. ResQ faced...

ResQ have been shortlisted for two categories at this year’s Hull Live Business Awards: Business of the Year (Over 51 Employees) Training and Development Award ResQ are delighted to have been shortlisted for these awards. We’re committed to providing an outstanding...

ResQ have been shortlisted for two categories at the 2022 UK Contact Centre Forum Awards. The categories are: Best Contact Centre Workplace Recruitment Team of the Year ResQ are delighted to have been shortlisted for these awards. We take great pride in offering...

ResQ have been named in four Best Companies to work for league tables, as announced at the Best Companies Live Q3 event.

Have you ever wondered what it would be like to work in a world-class contact centre? Join the ResQ team on Saturday 1st October for our Careers Open Day! Open to all members of the public, from 11am-3pm at the iconic HoH building in...

Hull: ResQ, the leading outsourced contact centre specialist, has announced that British Gas has grown its partnership with the company, which will generate 200 new jobs in Hull over the next 12 months. ResQ has been an outsourced partner of choice for British Gas...

ResQ, the leading outsourced contact centre specialist, has today announced that it has been recognised by its employees as an ‘outstanding company to work for’ through its 2022 Best Companies survey. The Best Companies accreditation programme is recognised throughout...

ResQ Accreditations 19/05/2022 Accreditation #1 – Business Continuity Management (ISO 22301) ResQ has been awarded the ISO 22301:2019 accreditation, recognising its commitment towards implementing robust business continuity strategies. The International...

he Technology Enabled Team Leaders of Today 07/04/2022 Having started his contact centre career as a ResQ Sales Advisor over 15 years ago, Matt Gray, now Director of Operations at ResQ, has witnessed huge amounts of change in the Team Leader role. Most notably are the...

29/03/2022 ResQ, the UK’s leading outsourced contact centre specialists, has announced it has become Finalists for this year’s UK National Contact Centre Awards in not just one, but four categories including the coveted Outsourced Contact Centre of the Year....

Our CEO and Co-Founder Gill Marchbank recently featured as a guest on The CX Files Podcast. Interviewed by host Mark Hillary, a world-leading global CX Commentator, author, and blogger. If you have yet to read earlier parts of this blog series, you can do so by...

Our CEO and Co-Founder Gill Marchbank recently featured as a guest on The CX Files Podcast. Interviewed by host Mark Hillary, a world leading global CX Commentator, author, and blogger. If you have yet to read earlier parts of this blog series, you can do so by...

Hull: ResQ, the leading outsourced contact centre specialist, has announced the appointment of Clive Burnham as Business Development Director. Clive will focus on further developing new partnerships within vertical markets including energy, telecoms and financial...

Gill Marchbank our CEO, was a recent guest on the CX Files Podcast, hosted by Mark Hillary, a world-renowned CX Commentator, author, and blogger. If you have yet to read part one of this blog series covering the podcast you can do so here. Read on to discover...

Our CEO Gill Marchbank was interviewed by Mark Hillary of The CX Files Podcast in December, who is a world-renowned CX Commentator, author, and blogger. During the episode, Gill shared her thoughts on the importance of receiving recognition of a World Class calibre...

The team at ResQ are overjoyed to have received the Silver Award for Best Health & Wellbeing Programme at the European Contact Centre and Customer Service Awards 2021 (ECCCSAs), with an additional ‘Highly Commended’ Accolade awarded for Best Employee Engagement...

Listen to the Podcast Our CEO Gill Marchbank made her Podcast debut last week, joining CX industry analyst, and host Mark Hillary, of the CX Files Podcast. Discussing just what it takes to deliver world class company culture in an organisation that’s focused on...

It is with great pride that ResQ announces its shortlisting in the People Engagement category at this year’s North East Contact Centre Awards (NECCAs). Now in its 17th year, the NECCAs are an annual celebration of the people who have made North East Contact Centres...

ResQ is delighted to have received the Silver Award for Best Health & Wellbeing Programme at the 2021 UK National Contact Centre Awards. The awards, now in their 26th year, are the longest running and most highly regarded awards for the UK contact centre industry...

ResQ, the leading outsourced contact centre specialist, has today announced that it has secured a place on the Crown Commercial Services (CCS) Framework as an approved supplier for contact centre services. ResQ further enhances its strong reputation by being selected...

We are delighted to announce that ResQ has been selected as Finalists in the 2021 European Contact Centre & Customer Service Awards (ECCCSAs) in not one but two categories: Best Employee Engagement Programme and Best Health & Wellbeing Programme. CEO, Gill...

ResQ, the leading outsourced contact centre specialist, has officially opened its new office in the iconic Hammonds of Hull building, which has been part of a major refurbishment programme for the past two years. This will be ResQ’s third site, with the business...