We pride ourselves on the relationships we form with clients and we believe our excellent reputation is down to our ability to provide a customer experience that goes above and beyond.
A partnership with ResQ brings with it the latest technology and a team who are ready to work hard. So, there’s no need to worry about dated technology and training costs, and our clients can focus on what really matters – their business.
We fully recognise that our people are key to our success. You might have noticed we refer to them as remarkable quite often, and that’s because they are. We have driven leaders and ambitious individuals who really care and strive to be the best they can be.
Because our people are our greatest asset, we work hard to ensure they remain engaged, motivated and most importantly, valued.
We live in an increasingly digital world, and if you want to achieve your business goals, it’s more important than ever to stay ahead of the game. With our leading-edge digital technology and bespoke solutions, when the landscape changes, we’re always ready to adapt.
By continuously reviewing operations, we’re able to constantly improve our solutions and set a higher standard – providing our clients with complete peace of mind.
Just some of the reasons we’re leaders in our industry and why so many people choose ResQ.
UK's No 1
OFCOM persistent misuse
Best company to work for
End to end customer solutions
Calls made and received
As a team of innovative thinkers, we constantly improve the way we engage with our customers as their businesses continue to grow.
Our excellent reputation is based on our ability to provide a customer experience that goes above and beyond as well as delivering expert regulatory compliance.
“ResQ is constantly helping to shape our thinking about how we operate as a wider business and have brought several innovations to the partnership. They have been keen to share with us ideas and solutions to benefit the Vodafone business as a whole, not just the elements they operate.
"There is honesty and openness between both parties and true collaboration every day. We have shared values and a great working relationship at all levels.”
"We worked with ResQ on a large scale project which required a very quick turnaround in its solution due to demand. What we found with ResQ was that a solution was implemented at speed without compromising on quality and resulted in our needs being exceeded.
"The results which ResQ were able to deliver were phenomenal and outperformed our expectations. We formed a fantastic partnership throughout the course of this activity and maintained an open and honest communication channel. Any challenges which we did find were acted upon swiftly and professionally by the team."
“I have worked with ResQ for 4 years, although the relationship with the wider business goes back several years. The relationship is one that I value hugely for the following reasons:
"Insight and data: ResQ don't just do a great job, they take time to explain how and why they do a great job through data. This objective assessment of performance is incredibly helpful as it gives me a clear view of all performance levers as well as complete clarity of how results are achieved.
"Expertise and Idea generation: The team have a wealth of expertise across outsourcing, people management, sales and service delivery. This provides valuable input into not only our offline strategy but our (significant) online proposition. This has resulted in a great two way relationship with valuable input from both sides that drives the business onward and upward.
"People focus: Attrition is significantly below industry standard and dropping because the management team care about their team. Further evidence of this is the feedback I get from agents ant the bi-weekly round table I hold - agents feel supported, are regularly coached, get lots of positive and developmental feedback and essentially tell me that they are listened to. I always look forward to spending time on site.
"Customer focus: We recently achieved a five star rating from Trustpilot - our first. This is very significant and ResQ were instrumental in achieving and maintaining this. Many reviews mention agents by name and express delight that what the customer thought would be a complicated process was not only simplified by ResQ but turned into a great customer experience by their delightful agents.
"Results: The bottom line! ResQ are up for it. They never shy away from a challenge and have consistently delivered great results in a challenging, frequently changing market. I would recommend ResQ to anyone looking to outsource their customer operations.”