Founded in 2006 with just 10 people, ResQ has grown to become the UK’s most trusted contact centre partner. Our priority is your customers; ensuring we provide them with a world-class experience.
Our people philosophy ensures that we not only hire the best; we nurture, educate and immerse our people in our energetic and positive working environment; enabling them to become the best they can be.
Finally, our supercharged technology ensures full integration, efficiency, real-time data analysis and highly engaged people – all culminating in increased CX and revenues for our clients.
Some contact centres will say they have the best technology, and some will say they have the best people, and in our opinion, this has become a cliché. It’s our belief that the best people and technology come from true investment and dedication, and that’s what makes us different.
We have driven leaders and ambitious individuals who strive
to be the best they can be.
Because our people are our greatest asset, we work hard to ensure they remain engaged, motivated and most importantly, feel valued. We have crafted our culture to ensure a great team-spirit, supporting every employee to strive for personal and career success. This allows us to deliver the best possible services for our clients and what makes us a Best Companies ‘Outstanding Company to work for’.
CX technology is rapidly evolving; therefore, ResQ are always innovating to ensure the best possible results are delivered for our clients. Our proven technical solution integrates multiple clients’ systems into a single data source, providing a ‘single source of truth’ on performance and customer data. Powerful real-time data analysis enables highly efficient operations, resulting in consistent performance gains for our clients.
We are a top performing partner and will deliver results better than anyone else.
People & Performance:
• Accredited by Best Companies as one of the best companies to work for in the UK
• Industry awards for highly engaged staff, low attrition and high internal promotion
• Cyber Essentials Plus Certificate of Assurance, CA Authorised and ISO Registered
• Top performing partner who will deliver results better than anybody else
Technology:
• Real-time (not next day) Dashboards & Business Intelligence
• Provide a proven technical solution that integrates multiple clients’ systems into a single data source, providing a ‘single source of truth’ on performance and customer data
• Omnichannel contact centre services
• Agile / Scalable solution
High Value:
• Profit centre focus and high value engagement
• Commercially aligned to success
• Expertise in multiple sectors, including telco, utilities, broadband, retail, financial services & public sector
