"We worked with ResQ on a large scale project which required a very quick turnaround in its solution due to demand. What we found with ResQ was that a solution was implemented at speed without compromising on quality and resulted in our needs being exceeded.

"The results which ResQ were able to deliver were phenomenal and outperformed our expectations. We formed a fantastic partnership throughout the course of this activity and maintained an open and honest communication channel. Any challenges which we did find were acted upon swiftly and professionally by the team."

Quote by Edenred

“I have worked with ResQ for 4 years, although the relationship with the wider business goes back several years. The relationship is one that I value hugely for the following reasons:

"Insight and data: ResQ don't just do a great job, they take time to explain how and why they do a great job through data. This objective assessment of performance is incredibly helpful as it gives me a clear view of all performance levers as well as complete clarity of how results are achieved.

"Expertise and Idea generation: The team have a wealth of expertise across outsourcing, people management, sales and service delivery. This provides valuable input into not only our offline strategy but our (significant) online proposition. This has resulted in a great two way relationship with valuable input from both sides that drives the business onward and upward.

"People focus: Attrition is significantly below industry standard and dropping because the management team care about their team. Further evidence of this is the feedback I get from agents ant the bi-weekly round table I hold - agents feel supported, are regularly coached, get lots of positive and developmental feedback and essentially tell me that they are listened to. I always look forward to spending time on site.

"Customer focus: We recently achieved a five star rating from Trustpilot - our first. This is very significant and ResQ were instrumental in achieving and maintaining this. Many reviews mention agents by name and express delight that what the customer thought would be a complicated process was not only simplified by ResQ but turned into a great customer experience by their delightful agents.

"Results: The bottom line! ResQ are up for it. They never shy away from a challenge and have consistently delivered great results in a challenging, frequently changing market. I would recommend ResQ to anyone looking to outsource their customer operations.”

Quote by uSwitch