01482 481 200 hello@resqcs.co.uk

Why ResQ

Our clients trust us to make them look great. Contact centres are what we do best – let us do the heavy-lifting, so you can focus on what you do best.

Remarkable people

We have driven leaders and ambitious individuals who strive to be the best they can be. Because our people are our greatest asset, we work hard to ensure they remain engaged, motivated and, most importantly, know they are valued.

Unlike our competitors, 85% of our agents chose to return to the office following the pandemic. Come and join us on-site to feel the energetic atmosphere for yourself.

Technology with purpose

We don’t use cobbled together off-the-shelf solutions. We built the iQ platform ourselves to solve real challenges our agents and clients face in the contact centre every day. iQ’s AI supercharges our people with real-time performance stats, deep insights into customer behaviour and productivity boosters.

With iQ, empathy meets efficiency.

Certifications

ResQ is authorised by the FCA for many regulated activities, meaning we don’t have to act as Appointed Representatives and give clients complete peace of mind. You can view our permissions on the FCA website.

Our permissions include:

  • Arranging (bringing about) deals in investments
  • Assisting in the administration and performance of a contract of insurance
  • Dealing in investments as agents
  • Making arrangements with a view to transactions in investments
  • Credit broking
  • Debt adjusting (limited to adjusting-settlement sale of goods)
  • Debt administration
  • Debt-collecting
  • Debt-counselling (limited to counselling-settlement sale of goods)
  • Agreeing to carry on a regulated activity
  • Insurance distribution

We have multiple certifications subject to external audit, so public and private sector clients can be assured we’re working to proven systems.

Our ISO certifications include:

  • ISO 9001 – Quality
  • ISO 14001 – Environmental
  • ISO 45001 – Health and safety
  • ISO 45003 – Pyschological health and safety
  • ISO 20001 – Information technology service
  • ISO 22301 – Business continuity
  • ISO 27001 – Information security