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Our clients trust us with their most valuable asset: Their customers

We pride ourselves on the relationships we form with clients and we believe our excellent reputation is down to our ability to provide a customer experience that goes above and beyond.

A partnership with ResQ brings with it the latest technology and a team who are ready to work hard. So, there’s no need to worry about dated technology and training costs, and our clients can focus on what really matters – their business.

Remarkable people

We fully recognise that our people are key to our success. You might have noticed we refer to them as remarkable quite often, and that’s because they are. We have driven leaders and ambitious individuals who really care and strive to be the best they can be.

Because our people are our greatest asset, we work hard to ensure they remain engaged, motivated and most importantly, valued.

Remarkable technology

We live in an increasingly digital world, and if you want to achieve your business goals, it’s more important than ever to stay ahead of the game. With our leading-edge digital technology and bespoke solutions, when the landscape changes, we’re always ready to adapt.

By continuously reviewing operations, we’re able to constantly improve our solutions and set a higher standard – providing our clients with complete peace of mind.

ResQ at a glance

Just some of the reasons we’re leaders in our industry and why so many people choose ResQ.

UK's No 1

UK's No 1

Sales House
Industry Leading

Industry Leading

Technology
Compliant

Compliant

OFCOM persistent misuse
3 Star

3 Star

Best company to work for
2,000

2,000

Seats
Omni-channel

Omni-channel

End to end customer solutions
52 Million

52 Million

Calls made and received
FCA

FCA

Authorised
Zero

Zero

Nuisance calls
PCI DSS

PCI DSS

Certified
3 Centres

3 Centres

Nationally (UK)
Business Intelligence

Business Intelligence

Real-time analytics

Awards & Accreditations

3 Stars

3 Stars

World-class to work for 2021
Telecom's Top 5

Telecom's Top 5

Best Companies to work for 2021
The North East's Top 30

The North East's Top 30

Best Companies to work for 2021
Yorkshire & The Humber's Top 75

Yorkshire & The Humber's Top 75

Best Companies to work for 2021
The UK's Top 100

The UK's Top 100

Best Companies to work for 2021
Best Health & Well-being Programme

Best Health & Well-being Programme

Most Effective Colleague Engagement Programme

Most Effective Colleague Engagement Programme

Outsourced Contact Centre of the Year

Outsourced Contact Centre of the Year

Best Contact Centre Culture

Best Contact Centre Culture

(Outsourced)
Team Manager of the Year

Team Manager of the Year

(Outsourced)
Contact Centre Manager of the Year

Contact Centre Manager of the Year

(Outsourced)
Best Health and Wellbeing Programme

Best Health and Wellbeing Programme

Best Outsourcing Partnership

Best Outsourcing Partnership

People Engagement Finalist 2021

People Engagement Finalist 2021

ECCCSA Silver Winner

ECCCSA Silver Winner

Best Health & Wellbeing Programme 2021
ECCCSA Highly Commended

ECCCSA Highly Commended

Best Employee Engagement Programme 2021
Armed Forces Covenant

Armed Forces Covenant

Employer Recognition Scheme
Crown Commercial Service Supplier

Crown Commercial Service Supplier

Members of UKCCF

Members of UKCCF

UK Contact Centre Forum
Members of CCMA

Members of CCMA

Call Centre Management Association
FCA Authorised

FCA Authorised

Grant Permissions
ISO 27001 Registered

ISO 27001 Registered

2013 - Information Security Management
ISO 9001 Registered

ISO 9001 Registered

2015 - Quality Management
ISO 14001 Registered

ISO 14001 Registered

2015 - Environmental Management
ISO 45001 Registered

ISO 45001 Registered

2018 - Occupational Health & Safety Management
ISO 22301 Registered

ISO 22301 Registered

2019 - Business Continuity Management
ISO 45003 Registered

ISO 45003 Registered

2021 - Psychological Health and Safety – Wellbeing
Certificate of Assurance

Certificate of Assurance

PCI DDS Version 3.2.1

PCI DDS Version 3.2.1

Level 1 Service Provider
ResQ Limited

ResQ Limited

Company no. 07711754


Industry experts

As a team of innovative thinkers, we constantly improve the way we engage with our customers as their businesses continue to grow.

Our excellent reputation is based on our ability to provide a customer experience that goes above and beyond as well as delivering expert regulatory compliance.