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ResQ are Finalists in the 2021 ECCCSA Awards!


We are delighted to announce that ResQ has been selected as Finalists in the 2021 European Contact Centre & Customer Service Awards (ECCCSAs) in not one but two categories: Best Employee Engagement Programme and Best Health & Wellbeing Programme.

CEO, Gill Marchbank says: “To say we are delighted is an understatement. Both categories have been at the heart of ResQ for the past 15 years so to be recognised is an incredible achievement. We are committed to providing our clients with the best possible customer experience and to do that we have to ensure our staff are happy, healthy, and engaged. For us, it’s all about treating people as individuals and supporting them every step of the way – empowering them to be the best they can be.”

The ECCCSAs are described as “the longest running and largest awards programme in the customer contact industry. Highly regarded for its robust judging process, the ECCCSAs award organisations that value their people, continually innovate to improve the customer experience, and operate efficiently and effectively.”

The 2021 winners will be announced at Evolution, Battersea Park, London on Tuesday 23rd November 2021.

Congratulations to all the Finalists!

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