How We Work

ResQ has fostered a strong culture of integrity, trust, respect, communication and accountability. This solid foundation has helped us to excel in all areas of contact centre services. ResQ has earned status as a critical partner to many leading UK brands.

Making sure we get things right is down to a number of elements that all work together, in harmony to produce something great. Our team are equipped to do an outstanding job. Our clients feel recognised, respected, and above all, part of the team. Their customers feel engaged and supported in making great decisions. We work together – we grow together.

ResQ is an industry leader, and a trail-blazer – we’re an outsource solution provider that exceeds every expectation.

EMPLOY THE BEST PEOPLE

We fully recognise that our people are the lifeblood of what we do, and key to our success. Our approach to employee engagement ensures that we recruit people who fit with our culture and will thrive in the business.

We have engaging managers who focus on their people and give them scope, aspiration, treat them as individuals and support them to be the best they can be. This results in retention of staff which in turn retains knowledge within the business, which delivers high quality interactions with your customers.

Our people experience a blend of job satisfaction, organisational commitment, job involvement and feelings of empowerment. They positively engage not only the customer, but everything about our business and our partners’ business. This is key to creating an extension of your brand within ResQ.

LEADING TECHNOLOGY

More than a contact centre, ResQ is a genuine disruptor in our industry. We develop world-class technology solutions, turning great ideas into powerful, innovative approaches that support and help grow your business.

Our proprietary solutions include dialler technology that improves contact rate, agent productivity and ensures compliance with Ofcom regulations. Our advanced Agent Desktop interface improves customer experience and reduces average handling times. And ResQ lead the industry with a reporting suite that is bespoke, real-time and accurate.

We seek efficiency gains, and maintain our culture of intrapreneurialism, always striving for more.

ResQ will always work with you to deliver a bespoke service and technological solutions that fit your business requirement exactly!

BESPOKE SOLUTIONS

We don’t have a menu of options for you to choose from, instead we have a statement you can rely on absolutely: we’ll do whatever we can to help you improve your business.

We begin by working closely with you to fully understand your business, your customers and your requirements. Then we select the perfect team to deliver the solution and delight your customers.

Every business wants to retain current customers and attract more. If that’s your goal, it’s time to talk to us.

Our Case Studies

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Providing Scalable Solutions

SECTOR: Telecommunications and Media Services SERVICE: Outbound Sales for Acquisition and Retention

ResQ entered into a tender process with a major player in the telecommunications sector. 

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Transition of Service from another Outsourced Provider

SECTOR: Telecommunications and Media Services SERVICE: Inbound & Outbound Sales

A new phone and broadband service had been created and was set up using an outsource partner to handle inbound sales calls. 

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Helping Fulfil Regulatory Obligations

SECTOR: UK Energy Market SERVICE: Smart Metering Appointment Setting

The challenge was simple; secure enough appointments in a pre-determined time frame to allow them to meet regulatory requirements!

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Migration of Services to an Outsourcer

SECTOR: UK Energy Market SERVICE: Inbound and Outbound Provision of Sales and Service

A market leading energy switching client wanted to reduce its cost to serve (CTS) inbound calls from customers looking to see if switching their energy supplier would be beneficial to them. 

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Disrupting Existing Outsourced Channels

SECTOR: UK Energy Market SERVICE: Acquisition of Domestic Customers

Our partner a company listed as one of the ‘big six’ energy suppliers in the UK wanted to grow their existing customer base using an outsourced model and utilised a number of providers to offer this service. 

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We can help you. Let's talk?

We’d love to talk to you to understand your needs and see how we can work with you to achieve and excel your goals.

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01482 481 200

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