LIFE AT RESQ

Our values are not just a list of empty words; we live and breathe these values, they are part of our makeup and DNA. It is how we behave towards each other and our clients and external stakeholders.

Collaborative; Innovative; Honest; Competitive; Enjoy.

Inside ResQ, our people are given the opportunity to be the best they can be, think for themselves, suggest, innovate and change.

Empowering people is essential to the foundation of ResQ, we find the best people and they find the best in themselves.

 

GREAT PLACE TO WORK

People work at their best when they are engaged, empowered and enjoying themselves. It is not rocket science.

We ensure that our people are aware of the bigger picture, of our strategic goals and our clients’ goals. We also like them to feel part of our success. After all, It is a collective thing…. We succeed together.

Having the right tools to do the job is important too. Systems that make the job simple but not restrictive. We don’t believe in tying people to scripts. We want them to be the best they can be and maximise every conversation.

In 2019 we were awarded the ‘one star’ accreditation by Best Companies so we’re in good company and nationally recognised as having ‘very good’ levels of staff engagement.

If you decide to come and work at ResQ, we will promise you that you’ll be rewarded for your hard work and dedication. And as we are continuing to grow there will always be development opportunities. Where we can, we will always promote from within, but not without giving you all the support and training that you’ll need.

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REMARKABLE PEOPLE

We only want remarkable people at ResQ. We don’t settle for second best and we don’t think you should either. Come to ResQ and be the best that you can. We will invest in you and support you all the way and you will become part of our remarkable team.

If you are considering being part of our team, do not worry, as we are not just looking for people with call centre experience. We’re looking for people who are enthusiastic, have a ‘can do’ attitude; want to please and enjoy working as part of a team.

If you’re joining us to work on the phones, you’ll get two weeks comprehensive product and sales training and it doesn’t stop there as once you’re operational, you’ll be coached on the job to be the best that you can be until a point that you’re ready to join our core team. Even then you will always be supported and developed and you never know, you might find yourself as one of our next team leaders.

CASE STUDY MATT GRAY / BLAKE LAMB

AND TEAM LEADER

 

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GIVING BACK TO OUR PEOPLE

As a ResQ employee, you will find that there is a wide range of staff benefits to take advantage of.

From purchasing tech products, bike to work schemes, retail vouchers and many more.

All things that can help to give you a helping hand along the way.

You will also be rewarded for great work and there are many incentive and bonus schemes that you will be eligible for. And if your birthday falls on a work day, we’ll give you an extra day off!

As part of our team, you’ll also be able to contribute and volunteer for many charity events in our local community.

Benefits

Training

ResQ stars

Community & charity

 

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Want To Join The Team?

Welcome to our jobs board. Here you’ll find our current vacancies listed across all our offices. Search or choose a location category to get started.

Position: Sales Advisors

Location: Hull

Job Type: Permanent

Salary: £17,790

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Job Title: Sales Advisors
Location: Hull
Job Type: Permanent
Salary: £17,790 plus uncapped commission

Job Description

We are a Call Centre with a difference. Our people are what makes ResQ excellent – they enjoy working in a professional, fun environment and are proud of what they do.

We work hard to make sure we are doing the right things and that we are doing them well, all the while trying to make ResQ an enjoyable environment to work in. We believe people work best when they enjoy their job.

Due to further growth we are looking for you to start a career with us as a Telesales Advisor.

At ResQ we won’t just look at your experience but the qualities you possess too.

Our Sales Advisors will certainly;

  • Be chatterboxes
  • Be great listeners.
  • Show a real understanding of our customer needs by listening to what they have to say
  • Be resilient, be flexible, and be determined.
  • Be confident. Be motivated. Come to work each day with a can do attitude and you will reap the rewards!
  • Be remarkable. Think differently and be different. Bring your own individual quirkiness and perks.

We will support and develop you to ensure you have the confidence and ability to deliver. After all our people are what make us. Our values are key to our brand. We seek people that are collaborative, Innovative, honest, competitive and want to work in a fun environment.

The Role:

Successful candidates will need to be able to:

  • Multi-task by listening, searching for information, accurately inputting data and speaking with a customer
  • Identify sales opportunities to acquire new businessProvide excellent customer satisfaction
  • Support colleagues and be able to work as part of the team

If this sounds like you then don’t hesitate and APPLY NOW!

In return for your commitment and effort we will provide you with:

  • The potential to earn performance based commission/bonus (OTE of £30k)
  • A fantastic working environment including a day off for your birthday!
  • Staff canteen and FREE gym with FREE personal training
  • Staff benefit portal (BHSF) with discount and salary sacrifice schemes
  • Company Pension Scheme28 days’ holiday (includes 8 Bank Holidays)
Apply Now!

Position: Sales Advisors

Location: Seaham

Job Type: Permanent

Salary: £17,790

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Job Title: Sales Advisors
Location: Seaham
Job Type: Permanent
Salary: £17,790 basic (plus uncapped commission)

Job Description

ResQ are an outsourced contact centre with a difference. We pride ourselves on delivering high quality specialist services as true partners to highly recognised, leading brands in the energy, telecoms, digital and media sectors. Our continuing success has been achieved through a belief that we are here to help. We help our Customers achieve their goals and help our ‘remarkable people’ to grow, succeed and be the best they can be.

The Role

As a Sales Advisor you will have responsibility for helping us grow our partner’s business as well as upholding their strong brand reputation. You will demonstrate that you care about our client’s customer’s needs. We have a variety of roles on offer where you may be taking inbound or outbound sales calls to either consumers or businesses.

Working in this environment can be challenging, which is why we love to have people who show resilience, are flexible, are determined to succeed and ensure that our goals are achieved together.

We will support and develop you to ensure you have the confidence and ability to deliver. After all our people are what make us. Our values are key to our brand. We seek people that are collaborative, Innovative, honest, competitive and want to work in a fun environment.

Phrases that we like are …

  • Be remarkable
  • Small team. Big impact
  • 1 remarkable person = 3 ok people
  • Without it we can’t be a team
  • Debate, don’t discourage. Don’t be a fun sponge
  • Work hard and be nice to people

The Person

Our Sales Advisors will certainly;

  • Be chatterboxes. Love talking to people
  • Be great listeners. Show a real understanding of our customer needs by listening to what they have to say
  • Be resilient, be flexible, and be determined.
  • Be confident. Be motivated. Come to work each day with a can do attitude and you will reap the rewards!
  • Be remarkable. Think differently and be different. Bring your own individual quirkiness and perks.

You may;

  • Be an expert in one or more of our client fields
  • Have experience working in the contact centre industry
  • Be ambitious. Want a career and not just another job

What’s in it for you?

  • A fantastic competitive salary
  • Uncapped commission – Our top 20% of advisors are earning £30,000 + annually
  • A fun, vibrant and exciting working environment.
  • Free onsite parking
  • Various employee benefit scheme
  • Buy and sell your own holidays
Apply Now!

Position: HR Business Partner

Location: Hull

Job Type: Permanent

Salary:

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Job Title: HR Business Partner
Location: Hull
Job Type: Permanent
Salary:

Job Description

HR Business Partner
Hull

ResQ are an outsourced contact centre with a difference. We pride ourselves on delivering high-quality specialist services as true partners to highly recognised, leading brands in the energy, telecoms, digital, and media sectors.

Our continuing success has been achieved through developing a fantastic culture for our employees, helping them to have fun and develop.

We now find ourselves with an exciting opportunity for a HR Business Partner. Reporting to the Head of People, you will be responsible for aligning ResQ business objectives with employees and management. You will focus on successful partnerships across the business to deliver value-added service to management and employees that reflects our objectives.

The Role:

  • Provides day-to-day performance management guidance to line management (e.g., coaching, counselling, career development, disciplinary actions).
  • Works closely with management and employees to improve work relationships, build morale, and increase productivity and retention.
  • Completing engagement project work with the wider HR team as appropriate
  • Manages and resolves complex employee relations issues and conducts effective, thorough and objective investigations.
  • Ensure compliance with relevant policies and employment legislation, whilst maintaining an in-depth knowledge of industry standards and ensuring regulatory compliance.
  • Collaborating with the wider HR team to develop and maintain policy to meet the future needs of the business.
  • Analyses trends and metrics in partnership with the HR team to develop solutions, programs and policies.
  • Assisting in the implementation of learning and development policies to ensure continuous improvement within the business
  • Provides guidance and input on business unit restructures, workforce planning and succession planning.
  • Maintains an effective level of business literacy about our business strategy, ResQ’s culture and its competition.
  • Working within the HR function to become an active contributor in working towards our goal of becoming a 2* Sunday Times Best Companies organisation.
  • Regularly consulting with business managers and line managers to provide HR guidance when appropriate. Provides HR policy guidance and interpretation.
  • Developing and maintaining job descriptions to meet the future needs of the business.
  • Develops contract terms for new hires, promotions and transfers.
  • Performs other related duties as assigned.

Skills and experience we would like to see:

  • Passion for solving complex problems with strong communication skills, both written and verbal.
  • Excellent interpersonal and customer service skills.
  • Excellent time management and organisational skills with the ability to prioritise and great attention to detail.
  • A collaborative approach to work, you will be a real team player and ready to roll your sleeves up whenever needed.
  • Ability to work independently and as a coach/mentor to other members of the team
  • Ability to comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policies.
  • Ability to acquire a thorough understanding of the organization’s hierarchy, jobs, qualifications, compensation practices, and the administrative practices related to those factors.
  • Strong analytical and problem-solving skills.
  • Proficient with Microsoft Office Suite or related software, with intermediate use of Excel as a minimum.

Education and Experience Required:

  • You will be CIPD Level 5 qualified or equivalent and have a proven track record working within a HR role.
  • A minimum of 3 years of experience resolving complex employee relations issues is required.
  • Working knowledge of multiple human resource disciplines, including implementation of business organisational consultations, employee relations, diversity, performance management, and employment laws.

Supervisory Responsibilities:
This position has no direct supervisory responsibilities but does serve as a coach and mentor for other positions in the department.

We offer:

  • A career with a business rated as One Star on The Sunday Times Best Companies List
  • A very warm welcome to an established company with great people and opportunities for growth
  • The potential to have a big impact on a rapidly growing business centre
  • Contributory pension scheme
  • Access to a benefits portal with numerous discounts and offers
  • Paid day off for your birthday
Apply Now!

Position: HR Business Partner

Location: Seaham

Job Type: Permanent

Salary:

View Vacancy +
Close -
Job Title: HR Business Partner
Location: Seaham
Job Type: Permanent
Salary:

Job Description

HR Business Partner
Seaham

ResQ are an outsourced contact centre with a difference. We pride ourselves on delivering high-quality specialist services as true partners to highly recognised, leading brands in the energy, telecoms, digital, and media sectors.

Our continuing success has been achieved through developing a fantastic culture for our employees, helping them to have fun and develop.

We now find ourselves with an exciting opportunity for a HR Business Partner. Reporting to the Head of People, you will be responsible for aligning ResQ business objectives with employees and management. You will focus on successful partnerships across the business to deliver value-added service to management and employees that reflects our objectives.

The Role:

  • Provides day-to-day performance management guidance to line management (e.g., coaching, counselling, career development, disciplinary actions).
  • Works closely with management and employees to improve work relationships, build morale, and increase productivity and retention.
  • Completing engagement project work with the wider HR team as appropriate
  • Manages and resolves complex employee relations issues and conducts effective, thorough and objective investigations.
  • Ensure compliance with relevant policies and employment legislation, whilst maintaining an in-depth knowledge of industry standards and ensuring regulatory compliance.
  • Collaborating with the wider HR team to develop and maintain policy to meet the future needs of the business.
  • Analyses trends and metrics in partnership with the HR team to develop solutions, programs and policies.
  • Assisting in the implementation of learning and development policies to ensure continuous improvement within the business
  • Provides guidance and input on business unit restructures, workforce planning and succession planning.
  • Maintains an effective level of business literacy about our business strategy, ResQ’s culture and its competition.
  • Working within the HR function to become an active contributor in working towards our goal of becoming a 2* Sunday Times Best Companies organisation.
  • Regularly consulting with business managers and line managers to provide HR guidance when appropriate. Provides HR policy guidance and interpretation.
  • Developing and maintaining job descriptions to meet the future needs of the business.
  • Develops contract terms for new hires, promotions and transfers.
  • Performs other related duties as assigned.

Skills and experience we would like to see:

  • Passion for solving complex problems with strong communication skills, both written and verbal.
  • Excellent interpersonal and customer service skills.
  • Excellent time management and organisational skills with the ability to prioritise and great attention to detail.
  • A collaborative approach to work, you will be a real team player and ready to roll your sleeves up whenever needed.
  • Ability to work independently and as a coach/mentor to other members of the team
  • Ability to comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policies.
  • Ability to acquire a thorough understanding of the organization’s hierarchy, jobs, qualifications, compensation practices, and the administrative practices related to those factors.
  • Strong analytical and problem-solving skills.
  • Proficient with Microsoft Office Suite or related software, with intermediate use of Excel as a minimum.

Education and Experience Required:

  • You will be CIPD Level 5 qualified or equivalent and have a proven track record working within a HR role.
  • A minimum of 3 years of experience resolving complex employee relations issues is required.
  • Working knowledge of multiple human resource disciplines, including implementation of business organisational consultations, employee relations, diversity, performance management, and employment laws.

Supervisory Responsibilities:
This position has no direct supervisory responsibilities but does serve as a coach and mentor for other positions in the department.

We offer:

  • A career with a business rated as One Star on The Sunday Times Best Companies List
  • A very warm welcome to an established company with great people and opportunities for growth
  • The potential to have a big impact on a rapidly growing business centre
  • Contributory pension scheme
  • Access to a benefits portal with numerous discounts and offers
  • Paid day off for your birthday
Apply Now!

Position: Debt Recovery Manager

Location: Hull

Job Type: Permanent

Salary:

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Job Title: Debt Recovery Manager
Location: Hull
Job Type: Permanent
Salary:

Job Description

ResQ are an outsourced contact centre with a difference. We pride ourselves on delivering high quality specialist services as true partners to highly recognised, leading brands in the energy, telecoms, digital and media sectors.

Our continuing success has been achieved through developing a fantastic culture for our employees, helping them to have fun and develop. We help our Customers achieve their goals and help our ‘remarkable people’ to grow, succeed and be the best they can be.

We are in search of an exceptional leader to manage our Debt Recovery operations. This is a fantastic opportunity for someone with proven debt recovery development and management experience. We are looking for someone who can develop a customer-focused, consultative approach rather than aggressive debt recovery, ensuring that great customer outcomes are delivered throughout the debt recovery cycle.

The Role:

  • Develop and lead an exceptional and cohesive debt recovery strategy on behalf of our clients
  • Managing and developing the operations of our debt recovery program whilst leading the debt recovery team on a daily basis to achieve results
  • Ensuring that engagement with customers is professional, empathetic and respectful, through multiple channels
  • Raise awareness and communicate the benefits of our debt recovery program to our extensive client portfolio and support new client onboarding
  • Ensuring the delivery of an exceptional debt recovery service for our clients whilst ensuring that a culture of fairness and honesty is embedded within the debt recovery team
  • Ensuring the department is compliant with the FCA regulations
  • Delegating and overseeing work undertaken to ensure the debt recovery activity is effective and that all administrative tasks are completed
  • Coaching and developing the debt recovery team where relevant to ensure we are delivering an exceptional service

Skills and Experience Required:

  • Minimum 3 years of debt recovery or collections management experience
  • Exceptional communications skills, with the ability to provide empathy throughout potentially difficult circumstances
  • Proven experience in managing and developing the operations of a debt recovery program
  • Excellent operational and project management, including the ability to manage multiple projects and priorities under tight timelines and expectations
  • Ability to organise, remain productive, manage multiple projects simultaneously, and have an immediate impact in a high-growth, fast-paced, entrepreneurial environment
  • Highly agile and flexible
  • Previous experience in new business sales would be beneficial but is not essential
  • Self-starter, but also a team player with the ability to lead and motivate others

We Offer:

· A competitive salary

· Career progression opportunity as company is undergoing rapid growth

· Free onsite gym membership

· 20 days holidays + 8 bank holidays + day off for your Birthday

· Great High Street discounts

· Central location

Apply Now!

Position: Data Analyst

Location: Hull

Job Type: Permanent

Salary: £25,000 - £30,000

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Job Title: Data Analyst
Location: Hull
Job Type: Permanent
Salary: £25,000 - £30,000

Job Description

Data Analyst
Hull

ResQ are an outsourced contact centre with a difference. We pride ourselves on delivering high quality specialist services as true partners to highly recognised, leading brands in the energy, telecoms, digital and media sectors.

Our continuing success has been achieved through developing a fantastic culture for our employees, helping them to have fun and develop. We help our Customers achieve their goals and help our ‘remarkable people’ to grow, succeed and be the best they can be.

We are in search of an exceptional Data Analyst to deliver crucial business insights and analytics to our senior leadership team. This is a fantastic opportunity for an individual who is a self-starter, passionate about statistics and driven by data.

The Role:

· Responsible for gathering and interpreting information from many different areas across the business to find solutions which drive change and add value

· Creating analytics reports and presentations to deliver back to our senior leadership team

· Identify process improvement opportunities

· Proactively monitor key business statistics, providing leadership with early warning of changes in trends including analysis of those trends.

· Ensuring the accuracy of data to build and deliver accurate reports in a timely fashion, providing leadership a basis on which to make informed decisions.

Skills and Experience Required:

  • You’ll be educated to Degree level in an Economics or Finance-related discipline or have significant, relevant experience.
  • Experience in creating analytics reports and presentations
  • A good understanding of business process and information management principles
  • Excellent analytical skills
  • Ability to organise, remain productive, manage multiple projects simultaneously, and have an immediate impact in a high-growth, fast-paced, entrepreneurial environment
  • Highly agile and flexible
  • A self-starter with exceptional communication skills who can work collaboratively with senior leadership

We Offer:

· £25,000 to £30,000/annum salary

· Career progression opportunity as company is undergoing rapid growth

· Free onsite gym membership

· 20 days holidays + 8 bank holidays + day off for your Birthday

· Great High Street discounts

· Central location

Apply Now!

Call us on
01482 481 200

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