LIFE AT RESQ

Our values are not just a list of empty words; we live and breathe these values, they are part of our makeup and DNA. It is how we behave towards each other and our clients and external stakeholders.

Collaborative; Innovative; Honest; Competitive; Enjoy.

Inside ResQ, our people are given the opportunity to be the best they can be, think for themselves, suggest, innovate and change.

Empowering people is essential to the foundation of ResQ, we find the best people and they find the best in themselves.

 

GREAT PLACE TO WORK

People work at their best when they are engaged, empowered and enjoying themselves. It is not rocket science.

We ensure that our people are aware of the bigger picture, of our strategic goals and our clients’ goals. We also like them to feel part of our success. After all, It is a collective thing…. We succeed together.

Having the right tools to do the job is important too. Systems that make the job simple but not restrictive. We don’t believe in tying people to scripts. We want them to be the best they can be and maximise every conversation.

In 2019 we were awarded the ‘one star’ accreditation by Best Companies so we’re in good company and nationally recognised as having ‘very good’ levels of staff engagement.

If you decide to come and work at ResQ, we will promise you that you’ll be rewarded for your hard work and dedication. And as we are continuing to grow there will always be development opportunities. Where we can, we will always promote from within, but not without giving you all the support and training that you’ll need.

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REMARKABLE PEOPLE

We only want remarkable people at ResQ. We don’t settle for second best and we don’t think you should either. Come to ResQ and be the best that you can. We will invest in you and support you all the way and you will become part of our remarkable team.

If you are considering being part of our team, do not worry, as we are not just looking for people with call centre experience. We’re looking for people who are enthusiastic, have a ‘can do’ attitude; want to please and enjoy working as part of a team.

If you’re joining us to work on the phones, you’ll get two weeks comprehensive product and sales training and it doesn’t stop there as once you’re operational, you’ll be coached on the job to be the best that you can be until a point that you’re ready to join our core team. Even then you will always be supported and developed and you never know, you might find yourself as one of our next team leaders.

CASE STUDY MATT GRAY / BLAKE LAMB

AND TEAM LEADER

 

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GIVING BACK TO OUR PEOPLE

As a ResQ employee, you will find that there is a wide range of staff benefits to take advantage of.

From purchasing tech products, bike to work schemes, retail vouchers and many more.

All things that can help to give you a helping hand along the way.

You will also be rewarded for great work and there are many incentive and bonus schemes that you will be eligible for. And if your birthday falls on a work day, we’ll give you an extra day off!

As part of our team, you’ll also be able to contribute and volunteer for many charity events in our local community.

Benefits

Training

ResQ stars

Community & charity

 

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Want To Join The Team?

Welcome to our jobs board. Here you’ll find our current vacancies listed across all our offices. Search or choose a location category to get started.

Position: Sales Advisors

Location: Hull

Job Type: Permanent

Salary: £17,790

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Job Title: Sales Advisors
Location: Hull
Job Type: Permanent
Salary: £17,790 plus uncapped commission

Job Description

We are a Call Centre with a difference. Our people are what makes ResQ excellent – they enjoy working in a professional, fun environment and are proud of what they do.

We work hard to make sure we are doing the right things and that we are doing them well, all the while trying to make ResQ an enjoyable environment to work in. We believe people work best when they enjoy their job.

Due to further growth we are looking for you to start a career with us as a Telesales Advisor.

At ResQ we won’t just look at your experience but the qualities you possess too.

Our Sales Advisors will certainly;

  • Be chatterboxes
  • Be great listeners.
  • Show a real understanding of our customer needs by listening to what they have to say
  • Be resilient, be flexible, and be determined.
  • Be confident. Be motivated. Come to work each day with a can do attitude and you will reap the rewards!
  • Be remarkable. Think differently and be different. Bring your own individual quirkiness and perks.

We will support and develop you to ensure you have the confidence and ability to deliver. After all our people are what make us. Our values are key to our brand. We seek people that are collaborative, Innovative, honest, competitive and want to work in a fun environment.

The Role:

Successful candidates will need to be able to:

  • Multi-task by listening, searching for information, accurately inputting data and speaking with a customer
  • Identify sales opportunities to acquire new businessProvide excellent customer satisfaction
  • Support colleagues and be able to work as part of the team

If this sounds like you then don’t hesitate and APPLY NOW!

In return for your commitment and effort we will provide you with:

  • The potential to earn performance based commission/bonus (OTE of £30k)
  • A fantastic working environment including a day off for your birthday!
  • Staff canteen and FREE gym with FREE personal training
  • Staff benefit portal (BHSF) with discount and salary sacrifice schemes
  • Company Pension Scheme28 days’ holiday (includes 8 Bank Holidays)
Apply Now!

Position: Sales Advisors

Location: Seaham

Job Type: Permanent

Salary: £17,790

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Job Title: Sales Advisors
Location: Seaham
Job Type: Permanent
Salary: £17,790 basic (plus uncapped commission)

Job Description

ResQ are an outsourced contact centre with a difference. We pride ourselves on delivering high quality specialist services as true partners to highly recognised, leading brands in the energy, telecoms, digital and media sectors. Our continuing success has been achieved through a belief that we are here to help. We help our Customers achieve their goals and help our ‘remarkable people’ to grow, succeed and be the best they can be.

The Role

As a Sales Advisor you will have responsibility for helping us grow our partner’s business as well as upholding their strong brand reputation. You will demonstrate that you care about our client’s customer’s needs. We have a variety of roles on offer where you may be taking inbound or outbound sales calls to either consumers or businesses.

Working in this environment can be challenging, which is why we love to have people who show resilience, are flexible, are determined to succeed and ensure that our goals are achieved together.

We will support and develop you to ensure you have the confidence and ability to deliver. After all our people are what make us. Our values are key to our brand. We seek people that are collaborative, Innovative, honest, competitive and want to work in a fun environment.

Phrases that we like are …

  • Be remarkable
  • Small team. Big impact
  • 1 remarkable person = 3 ok people
  • Without it we can’t be a team
  • Debate, don’t discourage. Don’t be a fun sponge
  • Work hard and be nice to people

The Person

Our Sales Advisors will certainly;

  • Be chatterboxes. Love talking to people
  • Be great listeners. Show a real understanding of our customer needs by listening to what they have to say
  • Be resilient, be flexible, and be determined.
  • Be confident. Be motivated. Come to work each day with a can do attitude and you will reap the rewards!
  • Be remarkable. Think differently and be different. Bring your own individual quirkiness and perks.

You may;

  • Be an expert in one or more of our client fields
  • Have experience working in the contact centre industry
  • Be ambitious. Want a career and not just another job

What’s in it for you?

  • A fantastic competitive salary
  • Uncapped commission – Our top 20% of advisors are earning £30,000 + annually
  • A fun, vibrant and exciting working environment.
  • Free onsite parking
  • Various employee benefit scheme
  • Buy and sell your own holidays
Apply Now!

Call us on
01482 481 200

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