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We deliver innovation and results

What we do is offer a helping hand to businesses by handling their customer communications – providing faultless customer service on their behalf along with solutions that actually help. By acting responsibly, we protect customers from unnecessary difficulties and provide them with a solution that will improve their way of life.


Remarkable people

We fully recognise that our people are key to our success. You might have noticed we refer to them as remarkable quite often, and that’s because they are. We have driven leaders and ambitious individuals who strive to be the best they can be.

Because our people are our greatest asset, we work hard to ensure they feel valued.

Remarkable technology

What we do for our clients

  • Improve connection rates
  • Increase conversions
  • Drive customer satisfaction ratings
  • Create more connections with fewer seats
  • Double productivity and performance
  • Deliver financial cost savings
  • Reduce abandoned calls and silent calls to 0%
  • Eliminate false positives
Find out more
How we work diagram

How we work

We have developed certain ways of working along with technologies and services that continue to “disrupt the market”. Because we’re a nimble team, we’re able to adapt quickly and are always thinking innovatively whilst focusing on what our clients and their customers need.

Consultative selling diagram

Consultative selling

Our main objective is to provide customers with the service or product they truly need. Our personal approach enables us to build strong relationships on behalf of our clients, meaning customers trust the solutions we offer.

Bespoke solutions

Bespoke solutions

We don’t have a menu of solutions to choose from. Instead, we tailor our solutions to suit the needs of our clients.

View case studies

Latest news from ResQ

The CX Files Podcast Blog 2: Shaping Futures: Careers and Progression at ResQ

21/01/2022

Gill Marchbank our CEO, was a recent guest on the CX Files Podcast, hosted by Mark Hillary, a world-renowned CX...

Read more

The CX Files Podcast Blog 1: The Journey to World Class Company Culture and Employee Satisfaction

13/01/2022

Our CEO Gill Marchbank was interviewed by Mark Hillary of The CX Files Podcast in December, who is a world-renowned...

Read more

ResQ receives Silver Award for the Best Health and Wellbeing Programme and are Highly Commended for their Employee Engagement Programme at the ECCCSAs

10/01/2022

The team at ResQ are overjoyed to have received the Silver Award for Best Health & Wellbeing Programme at the European

Read more

Get in touch

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